How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

Cannot print from my lap top or devices. modelhp envy about

Customer Question

cannot print from my lap top or devices.
JA: What's the make/model number of your printer? How old is it?
Customer: modelhp envy about 6 months old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc
JA: How long has this been an issue? What happened right before this popped up?
Customer: I had a new modem installed last we, had problems, they came back tiday
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: fixed the internet. now I cant print from my laptop or devices
Submitted: 1 month ago.
Category: Printers
Expert:  Richard replied 1 month ago.

Hi there and welcome

The printer will need to be joined to the new wireless network and then installed again on the devices.

What is the make and model of the printer?