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Cannot print from my lap top or devices. modelhp envy about…

Customer Question
Cannot print from my...

Cannot print from my lap top or devices.

Technician's Assistant: What's the make/model number of your printer? How old is it?

Modelhp envy about 6 months old

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Pc

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I had a new modem installed last we, had problems, they came back tiday

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Fixed the internet. now I cant print from my laptop or devices

Submitted: 11 months ago.Category: Printers
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Answered in 3 minutes by:
9/11/2017
Technician: Richard, Technician replied 11 months ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,537
Experience: Printer and scanner problem resolver for over 15 years
Verified

Hi there and welcome

The printer will need to be joined to the new wireless network and then installed again on the devices.

What is the make and model of the printer?

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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