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It says it can't print, copy or fax, HP Officejet 4500, Mac,

Customer Question
It says it can't...

It says it can't print, copy or fax

Technician's Assistant: What's the make/model number of your printer? How old is it?

HP Officejet 4500

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Mac

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Couldn't make a copy. Was working fine before

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Also says Scanner Failure

Submitted: 1 year ago.Category: Printers
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Answered in 5 minutes by:
9/11/2017
Technician: Kris R, Computer Hardware Engineer replied 1 year ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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