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I have two laptops at home. I just bought an MFC-J6930DW. I

Customer Question
Hi, I have two laptops...
Hi, I have two laptops at home. I just bought an MFC-J6930DW. I was able to hook up to one laptop with Windows 10 with no problem. I cannot hook the other laptop with Windows 7 up. I keep getting printer not found although on the face of the printer I can see the wireless was enabled successfully. I'm ready to rip my hair out. I've been at this for hours darn it!
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: I've powered the router down and up, the computer down and up and the printer down and up. Downloaded the drivers from the Brother site and tried the disk that came with the printer.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: I just bought the printer to replace an older Brother that worked fine but didn't have large enough capacity for working at home
JA: How long has this been an issue? What happened right before this popped up?
Customer: I just got the printer Pearl. It hooked up seamlessly to one laptop but I cannot get it to hook to my personal laptop. The printer icon is on my device page but it's grayed out. The scanner is listed as my default printer
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: I really want to get it to work with my personal laptop and can't understand the problem. I'm doing the same things I did for the successful installation
Submitted: 2 months ago.Category: Printers
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Answered in 2 minutes by:
9/11/2017
Technician: PC_Wizzard, Computer Enthusiast replied 2 months ago
PC_Wizzard
PC_Wizzard, Computer Enthusiast
Category: Printers
Satisfied Customers: 656
Experience: Server, networking, desktop questions welcome.
Verified

Hello and welcome to JustAnswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.

Do you know the ip address of the printer? Can you ping it from the Win 7 laptop?

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Technician: PC_Wizzard, Computer Enthusiast replied 2 months ago

It can be your Windows firewall or Antivirus blocking the printer

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Customer reply replied 2 months ago
not sure how to ping Werner
Technician: PC_Wizzard, Computer Enthusiast replied 2 months ago

Press Windows button + R and type in cmd and hit enter

in the black box type in ping 192.168.0.1 and hit enter (change 192.168.0.1 to printers ip)

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John
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5,077
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Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

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