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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I HAVE A HP PHOTOSMART 7520 PRINTER AND IT WILL NOT

Customer Question

I HAVE A HP PHOTOSMART 7520 PRINTER AND IT WILL NOT COMMUNICATE WITH MY COMPUTER TO PRINT. I HAVE A POWERSPEC MICROSOFT COMPUTER. IT IS AN OLDER COMPUTER.
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: MY PRINTER IS HP PHOTOSMART 7520
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC OPERATING SYSTEM IS XP
JA: How long has this been an issue? What happened right before this popped up?
Customer: JUST THIS MORNING. WE DID HAVE A SECURITY ALERT AND I TURNED OFF THE COMPUTER AND THE PRINTER, BUT IT DID NOT HELP. THE PRINTER WILL MAKE COPIES
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: NO
Submitted: 1 month ago.
Category: Printers
Expert:  Sjena1982 replied 1 month ago.

Hi,

Thank you for contacting Justanswer .

I am sorry to hear about your problem.

It will be better and quick if I can access your computer remotely to fix the problem ..

for that please follow the below steps

Please open the below link URL in browser

http://www.justanswer.com/remotedesktop/join.aspx?Session=1d1ae298-931d-4dcf-a192-da27ddba97bd

and then click on I agree button .

After that click on Download link to download file and save/open to run it .

Thanks

Satchi