How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

I have been trying to print PHOTO EXPLOSION projects to my

Customer Question

I have been trying to print PHOTO EXPLOSION projects to my Epson Work Force WF-3640. No success. What am I doing wrong? My Computer is an HP running Windows 10.
JA: What's the make/model number of your printer? How old is it?
Customer: Epson WorkForce WF-3640. It is less than a year old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: HP PC Windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: Nothing happened. I got the new printer. My old software Picture It wasn't supported. I can print other things, just not PHOTO EXPLOSION projects. I purchased PHOTO EXPLOSION to replace Picture it when the Epson wouldn't print anything from Picture It.
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: I don't know what I could ask
Submitted: 1 month ago.
Category: Printers
Expert:  Sjena1982 replied 1 month ago.

Hi,

Thank you for contacting Justanswer .

I am sorry to hear about your problem.

It will be better and quick if I can access your computer remotely to fix the problem ..

for that please follow the below steps

Please open the below link URL in browser

http://www.justanswer.com/remotedesktop/join.aspx?Session=f7effb76-b661-4d25-be46-20348b469b6c

and then click on I agree button .

After that click on Download link to download file and save/open to run it .

Thanks

Satchi