Printer Repair Questions? Ask IT Technicians for Answers ASAP
HiSorry for the delay, we are busy and I've just got to your question.How long has this been happening?ThanksKris
Ok - can you unplug the printer from the power supply while the printer is on and hold in the power button on it for 30 seconds. Let me know done RegardsKris
Can you connect it back up and tell me If this helps?
Okay, not good. How is it connected? USB or Ethernet?
Okay can you give me the serial number from it please?
Okay can we do a reset?
No we need to do a full reset
Set the Auto Start switch at the rear of the scanner to OFF.
Connect the scanner to the computer.
Open the feed tray to turn the scanner ON.
Click [Start], [All Programs], [Canon P-150], and then click
The Canon imageFORMULA utility starts.
Does it have anything on it, like the scanner name or?
Can you click on it and tell me what you see,
Okay If you do decide to continue got 2 more items on the check list to try
Note: Can you please rate me at the top so I am credit with my time, 5/5 gives me most credit and would be much appreciated. Thanks.
Also let me know if NLR and I will refund this in full for you