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Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 2785
Experience:  IT Manager at Wood Group PSN
94743361
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How do I correct a Double paper-feed error on a Canon P-150

Customer Question

How do I correct a Double paper-feed error on a Canon P-150 Scanner
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: It is a scanner P-150. It is probably 3-4 years old.--
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC. Not sure what to operating system is.
JA: How long has this been an issue? What happened right before this popped up?
Customer: I have had problems with this issue off and on. I usually unplug it and it clears the issue. Today I started scanning several pages and 3 pulled through at the same time and jammed. I opened the front and removed the pages. It started giving me the error right after that.
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: That is all I can think of.
Submitted: 1 month ago.
Category: Printers
Expert:  Kris R replied 1 month ago.

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

Customer: replied 1 month ago.
It has happened a few times the last year or so.
Customer: replied 1 month ago.
Thanks you but lets Cancel this session. I'll call Canon
Expert:  Kris R replied 1 month ago.

Ok - can you unplug the printer from the power supply while the printer is on and hold in the power button on it for 30 seconds.
Let me know done
Regards
Kris

Customer: replied 1 month ago.
Done.
Expert:  Kris R replied 1 month ago.

Can you connect it back up and tell me If this helps?

Thanks

Kris

Customer: replied 1 month ago.
Unfortunately it didn't help. I'm still getting the error.
Expert:  Kris R replied 1 month ago.

Okay, not good. How is it connected? USB or Ethernet?

Thanks

Kris

Customer: replied 1 month ago.
USB
Expert:  Kris R replied 1 month ago.

Okay can you give me the serial number from it please?

Customer: replied 1 month ago.
FEA65033
Expert:  Kris R replied 1 month ago.

Okay can we do a reset?

Customer: replied 1 month ago.
Per your previous instructions?
Expert:  Kris R replied 1 month ago.

No we need to do a full reset

Expert:  Kris R replied 1 month ago.

Set the Auto Start switch at the rear of the scanner to OFF.

Connect the scanner to the computer.

Open the feed tray to turn the scanner ON.

Click [Start], [All Programs], [Canon P-150], and then click

[Utility].

The Canon imageFORMULA utility starts.

Customer: replied 1 month ago.
An empty window came up
Expert:  Kris R replied 1 month ago.

Does it have anything on it, like the scanner name or?

Customer: replied 1 month ago.
The top of the window says Canon imageFormula Utility. the box is blank
Expert:  Kris R replied 1 month ago.

Can you click on it and tell me what you see,

Customer: replied 1 month ago.
Nothing opens when I click on it.
Customer: replied 1 month ago.
Thanks but I'll call Canon. I have to leave the office.
Expert:  Kris R replied 1 month ago.

Okay If you do decide to continue got 2 more items on the check list to try

Note: Can you please rate me at the top so I am credit with my time, 5/5 gives me most credit and would be much appreciated. Thanks.

Expert:  Kris R replied 1 month ago.

Also let me know if NLR and I will refund this in full for you