Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I can't get it to print from my wireless computer. I think…

Customer Question
I can't get it...

I can't get it to print from my wireless computer. I think it's not connected properly

Technician's Assistant: What's the make/model number of your printer? How old is it?

Workforce 2660 about a year old

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

MAC OS Sierra version 10.12

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I don't use the printer much. It It's been going on for awhile. Don't remember when it started

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Nope. The printer does copy so I'm pretty sure it's just the connection

Submitted: 11 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 2 hours by:
9/11/2017
Technician: Syseng, Engineer replied 11 months ago
Syseng
Syseng, Engineer
Category: Printers
Satisfied Customers: 7,937
Experience: Microsoft Certified with over 17 years experience in system integration and development
Verified

Hello,

My name is David.

If your computer cannot connect to the printer through your local network and if the network was recently working, the issue could be due to memory errors in the router/modem that provides your Internet access. To resolve the issue power down the router/modem that provides your Internet access and unplug the power cord as well. Wait 3 minutes. Then plug in the power cord on the router/modem and power up the device. Wait for the router/modem to completely start up. Reboot your computer after the router/modem had completed start up and test to see if the issue is resolved.
Please let me know the result and if you need further assistance. Also, please provide a positive rating (3, 4, or 5 star) as that is how I receive credit for my work.
Thanks,
David.

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Syseng Your Own Question
Syseng
Syseng
Syseng, Engineer
Category: Printers
Satisfied Customers: 7,937
7,937 Satisfied Customers
Experience: Microsoft Certified with over 17 years experience in system integration and development

Syseng is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,882 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I need a driver for a Hewlet Packard Laser Jet 1020 to be
I need a driver for a Hewlet Packard Laser Jet 1020 to be used with a laptop that includes a macOS Sierra operating system, version 10.12. Is such available? … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
I bought an Epson WF 2660 a few years ago and hooked it up
Hi I bought an Epson WF 2660 a few years ago and hooked it up to my old computer. The old computer died and now I am trying to connect it to my Mac book Pro. I don't remember my password ***** am not … read more
Sudipto
Sudipto
Engineer
High School or GED
1,172 satisfied customers
I have the Epson wf-2660 printer but I cannot seem to scan
Hi.... I have the Epson wf-2660 printer but I cannot seem to scan into my lap top … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have a Epson Workforce 520. My MacBookPro running Sierra
I have a Epson Workforce 520. My MacBookPro running Sierra 10.12.6 (16G29) refuses to find the printer. I set up a new one and it still cannot find it. … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
Touch screen will not register my fingers, Epson wf-2660 I'm
Epson wf-2660 I'm not sure of the age. Printer is at my work. I just started here last month. … read more
Andrew Harris
Andrew Harris
Consultant
74 satisfied customers
The paper source setting is invalid. workforce wf-2660. how
the paper source setting is invalid. workforce wf-2660. how fix this? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have a canon mx850 printer and i need to set it up through
i have a canon mx850 printer and i need to set it up through the network … read more
Sudipto
Sudipto
Engineer
High School or GED
1,172 satisfied customers
I have an Epson Workforce 2260. Recently it will print only
I have an Epson Workforce 2260. Recently it will print only the 1st page of a document then eject 6 blank pages before an error message comes on the little screen. Quite often the last sheet will jam.… read more
Josh
Josh
It Support Specialist
Associate Degree
5,157 satisfied customers
I can't seem to connect my Mac to the printer. It has been
I can't seem to connect my Mac to the printer. It has been fine for months and now won't connect … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,882 satisfied customers
Does HP office jet J4580 work with Mac OS Sierra version
Does HP office jet J4580 work with Mac OS Sierra version 10.12.4? … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
MacBook recognises printer of mg7100 but not scanner, canon
MacBook recognises printer of mg7100 but not scanner … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
I have cleaned the printer head 2x's. When I print something
I have cleaned the printer head 2x's. When I print something from my computer, everything prints fine. however if I try to make a copy, the background is grey and uses up the phot balck cartridge quit… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have an Epson workforce 610 printer and sometimes it works
I have an Epson workforce 610 printer and sometimes it works with my macbook pro and then all of a sudden it says the printer is not connected. When I go back into the settings to remove the printer a… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
I have a Brother Laser printer HL 1430 about 15 years old
I have a Brother Laser printer HL 1430 about 15 years old and have recently purchased a MacBook Air computer. I wish to connect them by USB but the computer tells me I will of course need to upgrade t… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
It is not being recognized by any one of our three macs, but
It is not being recognized by any one of our three macs, but we have used it with all three for ever--almost … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
I have an Epson WP-4530 printer which suddenly stopped
I have an Epson WP-4530 printer which suddenly stopped printing to the main computer to which it is wired, a MacOS Sierra, Version 10.12. However, it prints fine to my other wireless laptop computer w… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
When I try to print envelopes using Word on my iMac, I keep
Hi John. When I try to print envelopes using Word on my iMac, I keep getting a "filter failure" error and the item will not print. I don't have any problems printing a regular Word doc on regular pape… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I have an Epson Workforce 845 printer and a MAC desktop
Hello I have an Epson Workforce 845 printer and a MAC desktop computer with Sierra 10.12. I am getting a printer error that says "Filter failed". Have no idea what to do. can you please help ? … read more
Sudipto
Sudipto
Engineer
High School or GED
1,172 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x