Printer Repair Questions? Ask IT Technicians for Answers ASAP
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Can you please remove the power to the printer (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.
Let me know the results please
yes, let me know the results
Can you remove the ink from the printer then power it off.
then using a Q-Tip with cleaning alcohol (or warm water if you do not have any), clean out the areas where the ink goes in.
Then use a damp cloth and wipe down the inside of the printer.
Once done, let it dry for 10 minutes
Then put the ink back in, power it on and tell me if it then prints correctly please
This will also allow you to see if any foreign objects are in the printer which may cause this.
yes that is ok
How is the printer connected to the computer? Via USB or wireless?
Please let me know
Put the disk into the computer from the printer that you use to install.
Run the installation again and once installed, tell me if it then prints please.
No problem, you can download the disk from my link below
Then run the file to install it please
no, as you need the drivers to install it
Once installed it should again work. I;ll mark this question to remain open so If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.
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