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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My new HP is connected to wi fi but not printing. New.

Customer Question

my new HP is connected to wi fi but not printing.
JA: What's the make/model number of your printer? How old is it?
Customer: New. Purchased 2 weeks ago. HP ENVy 5660. Do not know model number.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: Installed yesterday.
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: The printer is showing in sertings.
Submitted: 1 month ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 month ago.

Hi,
I'm sorry about the issue. Was it able to print anytime previously?

Are you currently able to make a copy from the printer's glass (not printing from the computer)?
Please reply at the box below. Thank you,

Expert:  Viet - Printer Tech replied 1 month ago.

What's the error or message when printing?

Expert:  Viet - Printer Tech replied 1 month ago.

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,