How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

We have a Kyocera KM-1620 photo copier and it has a J00

Customer Question

We have a Kyocera KM-1620 photo copier and it has a J00 fault. What do I do?
JA: Can you guesstimate how old your Kyocera is? And just to clarify, what's the exact model?
Customer: It is over 10 years olld i think and it has KM-1620 on the front.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: It is just a stand alone photo copier not attached to any computer system.
JA: How long has this been an issue? What happened right before this popped up?
Customer: i was trying to do a two single pages to be copied on 1 page with the top document feeder.
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: I just want to fix the J00 fault on this old photo copier!
Submitted: 1 month ago.
Category: Printers
Expert:  Kris R replied 1 month ago.

Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?