How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

I have a canon mp640. Whenever I try printing from my MAc, I

Customer Question

I have a canon mp640. Whenever I try printing from my MAc, I get the beginning of the page to print then there is an interruption and a signal appears claiming that the inner cover is open. No matter how much I fiddle with it, open and close and seemingly ready, as soon as I try to print the signal comes on again. Is this a sensor
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: Its been doing this for about one month. It is no longer useable.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: MAC with OS 10.11.6
JA: How long has this been an issue? What happened right before this popped up?
Customer: I did not have an issue before the printer interrupted its print job.
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: Thats it. All the cartridges are in securely and it closes fine.
Submitted: 1 month ago.
Category: Printers
Expert:  Kris R replied 1 month ago.

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

Customer: replied 1 month ago.
Kris, I have it working now both as a copier and as a printer. I fiddled with the inner flap in front of the machine. Is the offer for refund still good?
Expert:  Kris R replied 1 month ago.

Yes of course, you can get a full refund or If you'd like I can connect and tune up your PC and check all your printer settings for you to prevent any future problems, entirely up to you.

Customer: replied 1 month ago.
Thank you but no. Its all good now.
Expert:  Kris R replied 1 month ago.

Okay. flagging for refund

Customer: replied 1 month ago.
thank you