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My MX850 Printer has come up with a Memory printing light…

Customer Question
My MX850 Printer has...

My MX850 Printer has come up with a Memory printing light clicking, after my daughter tried to print an Excel sheet on my Lenovo Windows PC.

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

Have turned it all off but to no avail.

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Where do I find the Manual online for the MX850?

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Just this morning. I have only recently managed to link up the Printer to my new Lenovo Windows, after Canon Australia said it was obsolete. I managed to find a site that gave me the information to link the printer to my PC. I printed documents from the internet on friday with no issue.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Just hope I can access an online manual for the Canon MX850. It's actually a great printer, and I'm not going to 'ditch it."Thanks

Submitted: 11 months ago.Category: Printers
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Customer reply replied 11 months ago
It's obviously something simple that the original manual would tell me, but because the printer is older, they seem to have made the online manual unavailable. PLEASE find me an online accessible manual for my Canon MX850
Answered in 8 minutes by:
9/10/2017
Technician: Kris R, Computer Hardware Engineer replied 11 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 11 months ago
As I explained - just this morning when my daughter tried to print an Excel spreadsheet from my Windows Lenovo PC .Kris, I would appreciate having access to the manual for future reference please.
Customer reply replied 11 months ago
No thankyou. Kris, can you just tell me where I can access a Manual for the Printer I have already described.
I know you have to earn mages, but this is just a very simple question with a simple answer. Do hope you can answer it. It sure as hell is not a $56 question.
Customer reply replied 11 months ago
Kris, if you are unable to assist, I would really appreciate it if you just tell me please?
Technician: Kris R, Computer Hardware Engineer replied 11 months ago

Ok - can you unplug the printer from the power supply while the printer is on and hold in the power button on it for 30 seconds.
Let me know done
Regards
Kris

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Customer reply replied 11 months ago
Thanks. Have just done that.
Technician: Kris R, Computer Hardware Engineer replied 11 months ago

Connect it back up and tell me If this helps?

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Customer reply replied 11 months ago
NO. The Memory light continues to flick as before. Any more "Hot Tips,"please
Technician: Kris R, Computer Hardware Engineer replied 11 months ago

Yes can you give me the serial number of it please?

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