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Inserted new ink carriage in photo stylus R3000 and printer…

Customer Question
Inserted new ink carriage...

Inserted new ink carriage in photo stylus R3000 and printer will not work and message says *cannot recognize the cartridge

Technician's Assistant: What is the exact make and model of your printer? And what kind of cartridges are you using?

Epson stylus photo R3000 and using genuine Epson carytride in the case T1579

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

MACOS Sierra. This has worked well before

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

About 1 week

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

The printer is on line WI Fi but when I wand to check supply levels, none of the cartridges are recognized. earlier in the week I installed a new cartridge and it worked well. nNow I have installed a new cartridge it does not recognize it

Submitted: 1 year ago.Category: Printers
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Answered in 5 minutes by:
9/10/2017
Technician: Nathan, Engineer replied 1 year ago
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 32,170
Experience: Computer networking/repair. 12+ years experience.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Are you using genuine/oem epson inks, or generic/refilled cartridges?

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Shefin, Printer and Office Equip. Specialist
Category: Printers
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