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I recently ordered ink cartridges for my HP printer from…

Customer Question
I recently ordered ink...

I recently ordered ink cartridges for my HP printer from amazon. I am a Prime member. I installed them in my printer and I get this message, the following ink cartridges must be replaced. I need to make copies now

Technician's Assistant: Just to clarify, what's the exact make and model of your machine?

HP Officejet4630e all in one series

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

It happened one other time, I returned them got different ones then it worked fine. I took them back out and then reinstalled them, still nothing. It won't let me do anything

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

Just that I need this printer to work, thank you

Submitted: 8 months ago.Category: Printers
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Answered in 28 minutes by:
9/10/2017
Technician: Nathan, Engineer replied 8 months ago
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 29,489
Experience: Computer networking/repair. 12+ years experience.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Can you tell me exactly which cartridges you ordered (a link to the actual item on amazon would be helpful)?

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John
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5,081
5,081 Satisfied Customers
Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

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