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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I am unable to print. I recently change my WiFi, two yrs. I

Customer Question

I am unable to print. I recently change my WiFi
JA: What's the make/model number of your printer? How old is it?
Customer: two yrs. I will have to look for the modelnumber
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: laptop and Ipnone
JA: How long has this been an issue? What happened right before this popped up?
Customer: PIXMA MX922
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: No
Submitted: 1 month ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 month ago.

Hi,
I'm sorry about the issue. Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?

On the printer's screen, have you tried the option Wireless LAN Setup / WLAN setup?
Please reply at the box below. Thank you,

Expert:  Viet - Printer Tech replied 1 month ago.

What's the make / model of your Internet Wi-Fi / wireless modem / router device?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  Viet - Printer Tech replied 1 month ago.

Please stay with me on this page. What's the make / model of your laptop?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,