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Printer does not print messages from e-mail to printer. Says…

Customer Question
Printer does not print...

Printer does not print messages from e-mail to printer. Says "raw" filter failed

Technician's Assistant: Just to clarify, what's the exact make and model of your machine?

HP Printer. I have a MAC. Serial #: CN22RBR1YX

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

From Mac. Do not know what you mean by OS (Operating System)

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Since Friday of last week. I do not know what happened. I tried to send a

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I have already talked to a printer expert and they were very helpful but

Submitted: 11 months ago.Category: Printers
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Answered in 9 minutes by:
9/10/2017
Technician: Russell H., Printer and Office Tech replied 11 months ago
Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 12,925
Experience: 11+ yrs experience, inkjets & lasers, from huge to portable
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.

In order for me to help you, please tell me, what model of HP printer do you have?

And when you go to the

apple menu

on your computer's Desktop screen, then choose About This Mac, what

10.X

number shows up there?

If you want, I can try to connect to the computer to assess and correct the problem. But, I can also instruct you as to what to do.

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

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11+ yrs experience, inkjets & lasers, from huge to portable

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Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

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Electronics engineer with 7+ years of experience in repairing office equipments & printers

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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