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My epson wf2520 has an error: see your documentation. WF…

Customer Question
My epson wf2520 has...

My epson wf2520 has an error: see your documentation.

Technician's Assistant: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?

WF 2520. i would say 4 years old

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

A couple of months. We renovated our house so we unplugged our printer during that time. We just connected it back and it is still giving us the same error. I think we were only trying to print before the issued occured

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

That's all

Submitted: 11 months ago.Category: Printers
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Answered in 3 minutes by:
9/10/2017
Technician: Tech Ben, Information Systems Manager replied 11 months ago
Tech Ben
Tech Ben, Information Systems Manager
Category: Printers
Satisfied Customers: 262
Experience: 15+ years of experience as an Information Systems Manager; responsible for overseeing computer and network systems, installation and maintenance, troubleshooting hardware and software issues, etc.
Verified

Thanks for choosing Just Answer.

I'm Kumar and I'll assist you today.

I see you mention that the printer was left behind for a couple of months. We need to understand two thing, we should not leave the printer idle for months, that dries the ink and print heads. Second, you may take appropriate steps to reserve the printer.

Right now, first of all, lets do a reboot.

Unplug the power adapter

Press and HOLD the power button for 60 seconds

Plug in the power adapter but do not release hold

Release HOLD on power button

Power on the printer

Thanks,

Kumar

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Customer reply replied 11 months ago
Just completed what you instructed. Error is still there.
Technician: Tech Ben, Information Systems Manager replied 11 months ago

I see. We now need to run a Print Head cleaning. Can you please check the printer maintenance/menu button. Press Up and Down and click on Maintenance.

The click up or down to see Head Cleaning. press Ok and cleaning cycle would start. Please continue it for 2-3 times.

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Customer reply replied 11 months ago
Hello?
Technician: Tech Ben, Information Systems Manager replied 11 months ago

I see. We now need to run a Print Head cleaning. Can you please check the printer maintenance/menu button. Press Up and Down and click on Maintenance.

The click up or down to see Head Cleaning. press Ok and cleaning cycle would start. Please continue it for 2-3 times.

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Customer reply replied 11 months ago
I can't access my menu at all. the power button and ADF is blinking as well.
Customer reply replied 11 months ago
I even tried doing a head cleaning via my PC but it gives me an error.
Customer reply replied 11 months ago
It says this when I try to access the head cleaning on my computer:
1. Cancel all print jobs.
2. Open the scanner unit and remove any jammed paper.
3. Close the unit and turn the power off and then on again.
Customer reply replied 11 months ago
There's is no print que, and I open the scanner unit many times and there's no paper jam
Technician: Tech Ben, Information Systems Manager replied 11 months ago

Okay. One moment while I go through all the details.

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Technician: Tech Ben, Information Systems Manager replied 11 months ago

No, we have to do the print head cleaning from the printer level. System level will not work.

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Technician: Tech Ben, Information Systems Manager replied 11 months ago

Can you please remove the cartridges, clean the metal connectors with a moist lint free cloth and reinstall them.

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Technician: Tech Ben, Information Systems Manager replied 11 months ago

How OLD is the printer?

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Customer reply replied 11 months ago
Okay I did as you said. No change. Printer is about 4 years old
Technician: Tech Ben, Information Systems Manager replied 11 months ago

Okay..

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Technician: Tech Ben, Information Systems Manager replied 11 months ago

The printer needs cleaning. Are the cartridges new?

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Technician: Tech Ben, Information Systems Manager replied 11 months ago

Okay. Is the printer connected to direct AC power or to a surge protector?

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Customer reply replied 11 months ago
surge protector
Technician: Tech Ben, Information Systems Manager replied 11 months ago

I see. Can you please plug the printer to a direct AC?

Also, when you power on the device, does the carriage carrying the ink move?

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Customer reply replied 11 months ago
the cartridge move
Customer reply replied 11 months ago
Ok, it's plugged in directly
Technician: Tech Ben, Information Systems Manager replied 11 months ago

Are the lights still blinking?

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Customer reply replied 11 months ago
Let me turn it on. ...
Technician: Tech Ben, Information Systems Manager replied 11 months ago

Okay. It does seem like an issue with the ink and the print head. When we kept the printer idle, the inks and the print head dried up, clogging the path. If we are using new Cartridges, then also the print heads are clogged.

The issue might also arise if we turned the printer off while it was printing something. But it has been couple of months back so I'll want you to install fresh drivers. Should I share the links to the drivers?

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Customer reply replied 11 months ago
It had this error before it was idled
Technician: Tech Ben, Information Systems Manager replied 11 months ago

Which version of Windows do you use?

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Customer reply replied 11 months ago
but yes install fresh drivers
Customer reply replied 11 months ago
vista
Technician: Tech Ben, Information Systems Manager replied 11 months ago

Omg!! That's long gone. Let me see if we have any drivers for the same.

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Technician: Tech Ben, Information Systems Manager replied 11 months ago

Here is the driver for Windows Vista 64 bit : https://ftp.epson.com/drivers/epson15706.exe

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Technician: Tech Ben, Information Systems Manager replied 11 months ago

Please click on it. File will get downloaded. Double tap and complete the installation.

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Customer reply replied 11 months ago
haha, yeah our window's ancient. We do plan to upgrade to the new one...just don't mind what we have right now. Still up an running for us. =)
Technician: Tech Ben, Information Systems Manager replied 11 months ago

Its totally fine. Even my colleagues use Vista. They say they are acquainted to it and do not want to move. Well it does depend upon the how smoothly and how much used to you are.

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Technician: Tech Ben, Information Systems Manager replied 11 months ago

Please let me know once you have installed the driver.

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Customer reply replied 11 months ago
Will do
Customer reply replied 11 months ago
I think it's going to be a while. It just jumped to over an hour. I'm at .4/138 MB. I could leave it to finish and get back in a couple of hours.
Technician: Tech Ben, Information Systems Manager replied 11 months ago

It's fine. Please revert once it completes and you have installed it. If I would be available I will respond back immediately or I'll provide you a response once I'll be available.

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Customer reply replied 11 months ago
Ok. Great. Thank you.
Customer reply replied 11 months ago
Okay. No luck. The download keeps stopping with a network error. I've tried multiple times with no change. I'll try again tomorrow because it is almost midnight my time. Thank you for your help.
Customer reply replied 11 months ago
Hello. I plugged my printer into my laptop to download the drivers. Seems to be downloading fine now. Should open in less than 5 minutes.
Customer reply replied 11 months ago
sorry i didn't mean to click the remote assistance
Customer reply replied 11 months ago
the new driver is complete
Technician: Tech Ben, Information Systems Manager replied 11 months ago

Okay. So, can you please proceed to install the new driver.

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