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Paper jam. window tells me to remove drum, but I don't know
paper jam. window tells me to remove drum, but I don't know how to get to it … read more
Divyansh Pagaria
Divyansh Pagaria
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DCP J152W I have one of these printers and followed the
DCP J152W I have one of these printers and followed the prompts to clear a paper jam it may be possible that a very small portion of paper is in the machine somewhere as I did not remove a full sheet … read more
Richard
Richard
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The paper is not feeding properly and is jamming. I need to
The paper is not feeding properly and is jamming. I need to open the front and take out the toner/drum assembly to release the paper jam. … read more
Russell H.
Russell H.
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Vocational, Technical or Trade Scho
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I actually do have a paper jam, although the message says
I actually do have a paper jam, although the message says the back door is open, even tho it is not. How do I get the paper out? … read more
Isaac Franklin
Isaac Franklin
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I have a DCP -1510 and the drum is producing photocopies
I have a DCP -1510 and the drum is producing photocopies with black marks on the paper. It seems to be the main drum which is the problem. Can the drum be replaced? or just cheaper to buy a complete n… read more
Alex Lako
Alex Lako
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We have a TN-330 printer that my wife uses with her
We have a TN-330 printer that my wife uses for printing with her accounting. while trying to print labels, a page got stuck. I removed the drum assembly to get the page out. when we turned it back on,… read more
Louie
Louie
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Associate Degree
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I send a command to my printer and it pops up "error" contin
I send a command to my printer and it pops up "error" continuously. Whenever this has happened in the past, there has been paper jammed somewhere. Now there is nothing evident. I have a Brother printe… read more
VanMagnus Systems
VanMagnus Systems
Professor
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Brother MFC-8460N gives phantom paper jam. Machine says to
Brother MFC-8460N gives phantom paper jam. Machine says to remove drum and clear paper jam. There is no paper jam anywhere in the machine. Where is the sensor that would detect this?… read more
VanMagnus Systems
VanMagnus Systems
Professor
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My MFC 7840W printer sends a message Jam Inside. Open the
My MFC 7840W printer sends a message "Jam Inside. Open the from cover, pull out the Drum Unit completely and remove the jammed paper". I have tried to pull out the Drum Unit, but it won't budge. I pre… read more
Brad
Brad
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DCP 8045D we are getting smudges on our copies. we tried to
DCP 8045D: we are getting smudges on our copies. we tried to correct the problem by installing a new cartridge and a new drum. still get smudges. any suggestions?… read more
Sandeep Pamarati
Sandeep Pamarati
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I have a paper jam on my Brother HL2032 laser printer. The
I have a paper jam on my Brother HL2032 laser printer. The printer was switched off half-way through printing a page; the page was protruding sufficiently for me to pull it out of the machine but the … read more
Tom K
Tom K
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Bachelor's Degree
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We just replaced the drum in our Xerox 4590 and now the paper
We just replaced the drum in our Xerox 4590 and now the paper stops on the belt before the fuser. Tried installing the old drum but the paper stops at the entrance to the finisher. Help.… read more
Nedim Milanovic
Nedim Milanovic
Manager
High School or GED
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Hi Help!! For the first time ever, my DCP-7020 brother printer
Hi Help!! For the first time ever, my DCP-7020 brother printer won't print, says back cover open (the back cover is not completely closed) I've checked it, no sides can seen to be loose. Have unplugge… read more
Sandeep Pamarati
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Panasonic KX-P7305 Laser printer. I just replaced the drum
Panasonic KX-P7305 Laser printer. I just replaced the drum and the toner cartridge is not new. When turned on the toner/drum unit light never cleared. I held it down for over 20 secs and still did not… read more
MrComputer2010
MrComputer2010
Bachelor's Degree
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I have a DCP-7020. There is a paper jam . Paper is protrruding
I have a DCP-7020. There is a paper jam . Paper is protrruding from the front of the DCP. I have pulled the paper tray from the DCP. I have opened the front cover. I cannot pull out the drum unit and … read more
Sowrav D.
Sowrav D.
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Bachelor's Degree
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I have a Brother MFC9600 laser printer. When I try to turn
I have a Brother MFC9600 laser printer. When I try to turn on the machine or copy,there is a very loud/vibrating noise in the machine. I then get a machine error message .... AE. Then the display wind… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
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i have a brother mfc 8460n. when printing i get an error message
i have a brother mfc 8460n. when printing i get an error message of paper jam in MPTray. ive opened all the trays and see no jams at all. any idea what to do?… read more
Freddy M.
Freddy M.
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I have a paper jam in Brothers HL-2140 laser printer. I cannot
I have a paper jam in Brothers HL-2140 laser printer. I cannot move the paper at all. I just replaced the toner, after some difficulty in removing cartridge, and now the paper is jammed. Now I can't g… read more
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Shefin

Shefin

Printer and Office Equip. Specialist

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Andy

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Md. Sadique

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Handy--Andy

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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