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When printing in black the print appears to be smudged. I…

Customer Question
When printing in black...

When printing in black the print appears to be smudged. I have cleaned the print heads at least 4-5 times is there anything else I should do. Could it be the black cartridge itself?

Technician's Assistant: What's the make/model number of your printer? How old is it?

Epson Workforce 4630

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Windows 7

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

It just started last week, and I immediately cleaned the print heads. I had not had ANY problems with this printer before then

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No, except I have gone through a lot of ink cleaning the print heads

Submitted: 8 months ago.Category: Printers
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Answered in 7 minutes by:
9/10/2017
Technician: Russell H., Printer and Office Tech replied 8 months ago
Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 12,403
Experience: 11+ yrs experience, inkjets & lasers, from huge to portable
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.
There's a way to cure that problem. I am pretty sure of it. But tell me, whether you would like me to connect to your computer as an additional service, to cure it for you - or would prefer that I advise you by instructions? Let me know by Reply To Expert, and I will help you in whichever way you would prefer.

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John
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5,081
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Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

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