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I asked you a question a couple of months ago regarding my…

Customer Question
I asked you a question...
I asked you a question a couple of months ago regarding my LaserJet CP1525nw color printer not being recognized. The solution you provided worked for the CP525nw however, it caused my hp LaserJet 3030 not to be recognized any longer. I need both printers back on my network. They are connected via a HP jetdirect en3700. I need both printers available
Submitted: 11 months ago.Category: Printers
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Customer reply replied 11 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 11 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 11 months ago
I replied to connect
Customer reply replied 11 months ago
is there an answer in store?
Customer reply replied 11 months ago
helloooooo!
Answered in 1 hour by:
9/10/2017
Technician: UranIT, Network Administrator replied 11 months ago
UranIT
UranIT, Network Administrator
Category: Printers
Satisfied Customers: 1,433
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com I am Serge and I will try my best to assist you.

Let me review your question first and all notes

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Customer reply replied 11 months ago
I'm waiting
Customer reply replied 11 months ago
never mind. just send me the information required to fix this
Technician: UranIT, Network Administrator replied 11 months ago

ok, so please tell me again the models of the printers you are trying to print to?

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Customer reply replied 11 months ago
are you serious. Don't you people pay attention. HP LJ3030; CP15245nw via a hp jetdirect en3700
Customer reply replied 11 months ago
am I going to a reply anytime today?
Technician: UranIT, Network Administrator replied 11 months ago

It seems that I would need to login remotely and check the settings, like it was done last time.

you would need to update your payment for that

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Customer reply replied 11 months ago
the last time that was done, caused the new problem. I don't have an unlimited amount of money. I need to be sure of a fix
Technician: UranIT, Network Administrator replied 11 months ago

Were you ever been able to print to both printers with Jetdirect server before?

were they both connected to Jetdirect at same time or was it a different way?

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Technician: UranIT, Network Administrator replied 11 months ago

how exactly are they connected to the jectdirect at same time?

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Customer reply replied 11 months ago
via cat5 cable
Technician: UranIT, Network Administrator replied 11 months ago

this unit only has one ethernet port

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Customer reply replied 11 months ago
my mistake. ethernet to router. USB using a USB hub for the two printers
Technician: UranIT, Network Administrator replied 11 months ago

so from usb port - you have connection into a hub, into which 2 printers are also connected via USB?

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Customer reply replied 11 months ago
that is correct
Technician: UranIT, Network Administrator replied 11 months ago

I don't think it will work like that. It should work with one printer at a time.

But if it ever did - ok.

So, what is the issue now?

By the way, have you tried connecting each printer individually to USB port on Jetdirect? Do they work and print?

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Customer reply replied 11 months ago
no I haven't tried each printer individually. It was working that way for the past four years. I think I had something go corrupt in a driver or another software file related to the CP1525nw. The person I worked with last time fixed the problem with the CO1525nw but iun the process screwed up my hp LJ3030 connection
Technician: UranIT, Network Administrator replied 11 months ago

sorry, not sure i can do this in chat and without remote connection

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Customer reply replied 11 months ago
money, money, money pit.
Technician: UranIT, Network Administrator replied 11 months ago

i will opt out and another expert will take over

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Technician: Joel Kalman, Engineer replied 11 months ago
Joel Kalman
Joel Kalman, Engineer
Category: Printers
Satisfied Customers: 1,065
Experience: I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.
Verified

Hello. My name is Joel. I am sorry that you have been having difficulties. I can help you solve your problem if you still need assistance.

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