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Have a 79 error problem that will not go away wit power

Customer Question
Have a 79 error...

Have a 79 error problem that will not go away wit power interruption. What can I do? Glen

Technician's Assistant: What's the make/model number of your printer? How old is it?

Hp1536dnf mfp

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Pc windows 10

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Just started

Submitted: 8 months ago.Category: Printers
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Customer reply replied 8 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 8 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 8 months ago
I will wait for your answer about the problem then request service if you are unable to fix it here. Glen
Answered in 24 minutes by:
9/10/2017
Technician: Shefin, Printer and Office Equip. Specialist replied 8 months ago
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,408
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

Please try the following and let me know the result.

Switch off the device, then:

- Press X and > simultaneously (keep pressed)

- Switch on the printer

- Keep pressed the two buttons and wait for the "restore" message on display

- wait till the printer finishes and boot again

If the issue persists, or you have any questions, please be back and let me know.

If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit.

My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!

Thank you!

Customer/p>
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Customer reply replied 8 months ago
what do you mean to keep pressing the two buttons?
Technician: Shefin, Printer and Office Equip. Specialist replied 8 months ago

Hi,

Keep tapping it one by one.

Thank you.

Customer/p>
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Customer reply replied 8 months ago
restore message does not appear
Customer reply replied 8 months ago
Printer repeatedly keeps trying to initialize but stops with the 79 error message
Customer reply replied 8 months ago
What am I doing wrong?
Technician: Shefin, Printer and Office Equip. Specialist replied 8 months ago

Hi,

The error shows the product has experienced a firmware error. The printer needs service. Is the printer in warranty?

If the printer is not in warranty, check if you are able to do the following.

1. Press the power button to turn the product off.

2. If a surge protector is in use, remove it. Connect the power cord directly into a wall outlet.

3. Wait at least 30 seconds, turn the product on, and then wait for the product to initialize.

4. If the error persists, disconnect and then reconnect the FFCs and the connectors on the formatter PCA.

5. If the issue persists, replace the formatter PCA.

If the issue persists, or you have any questions, please be back and let me know.

If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit.

My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!

Thank you!

Customer/p>
Ask Your Own Printers Question
Customer reply replied 8 months ago
Ok, What is the FCC and PCA?
Technician: Shefin, Printer and Office Equip. Specialist replied 8 months ago

Hi,

FFC is Flat Film Cable. Formatter PCA is a circuit board that controls the logic, receives the data from the computer, and breaks it down into a printable format. Issues print commands to the DC controller / engine controller.

You will not be able to replace these parts. You have to contact a local technician in order to do that.

Please know that not all issues can be fixed online; in those cases of a hardware failure, I’ll troubleshoot and diagnose the problem, and provide a practical recommendation for how to proceed.

Thank you.

Customer/p>
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Customer reply replied 8 months ago
Is my problem a hardware problem? If so you cannot repair it by remote control. Please let me know. I have a local repair shop. Glen
Technician: Shefin, Printer and Office Equip. Specialist replied 8 months ago

Hi,

Please disconnect the printer from the computer. Then, unplug the power cable too.

Wait for two minutes and plugin the power cable. Do not connect with the computer and turn it on.

Check if you see the error without connecting with the computer.

Thank you.

Customer/p>
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Customer reply replied 8 months ago
Do not see the error with the computer disconnected
Customer reply replied 8 months ago
Deleted print jobs in the print cue and fixed the problem. Thanks anyway Glen
Customer reply replied 8 months ago
Did you get my last message about fixing the problem? If so please acknowledge. Glen
Technician: Shefin, Printer and Office Equip. Specialist replied 8 months ago

Hi,

I am glad to hear that. If that is not resolved by clearing the print queue, you may have to get it for repair. That is why I asked if the issue persists without connected to the computer.

If you have any issues, please be back.

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Customer reply replied 8 months ago
No, When i disconnected the computer the problem went away. That's how i knew it wasn't the printer. So after clearing the print que everything was fixed. Glen
Technician: Shefin, Printer and Office Equip. Specialist replied 8 months ago

Hi,

What I was saying is, to check the printer without connected to the computer.

However, if the issue persisted even after disconnecting the computer, you would have to take it for repair.

Thank you.

Customer/p>
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Customer reply replied 8 months ago
We are finished. I fixed the problem myself. Thanks for your help. Glen
Technician: Shefin, Printer and Office Equip. Specialist replied 8 months ago

Hi,

You are most welcome!

Thank you.

Customer/p>
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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,408
6,408 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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