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I am trying to print a word document and am getting printer…

Customer Question
I am trying to...

I am trying to print a word document and am getting printer error state message

Technician's Assistant: What's the make and model of your printer, and can you guesstimate how old it is?

Epson WF-2650 not sure how old. Maybe 3 years

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Sorry I got cut pff

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Just today.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Operating system is Windows8

Submitted: 1 year ago.Category: Printers
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Answered in 13 minutes by:
9/10/2017
Technician: UranIT, Network Administrator replied 1 year ago
UranIT
UranIT, Network Administrator
Category: Printers
Satisfied Customers: 1,582
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com I am Serge and I will try my best to answer your question.

Are here any error messages on the printer itself?

Is it connected via USB, Ethernet or wireless?

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Customer reply replied 1 year ago
No messages on my printer, wireless connection
Customer reply replied 1 year ago
no
Technician: UranIT, Network Administrator replied 1 year ago

You should try re-installing drivers first, you can download latest drivers rm here :https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-WF-2650/s/SPT_C11CD77201

If you unsure how to do it, I can remote into your PC and do it for you

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Technician: UranIT, Network Administrator replied 1 year ago

Hello again, didn't hear back from you...
Do you still require assistance on the issue?
Waiting for your reply.

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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