How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

I am trying to print a word document and am getting printer

Customer Question

I am trying to print a word document and am getting printer error state message
JA: What's the make and model of your printer, and can you guesstimate how old it is?
Customer: Epson WF-2650 not sure how old. Maybe 3 years
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Sorry I got cut pff
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just today.
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: operating system is Windows8
Submitted: 1 month ago.
Category: Printers
Expert:  UranIT replied 1 month ago.

Hello and thanks for using I am Serge and I will try my best to answer your question.

Are here any error messages on the printer itself?

Is it connected via USB, Ethernet or wireless?

Customer: replied 1 month ago.
No messages on my printer, wireless connection
Customer: replied 1 month ago.
Expert:  UranIT replied 1 month ago.

You should try re-installing drivers first, you can download latest drivers rm here :

If you unsure how to do it, I can remote into your PC and do it for you

Expert:  UranIT replied 1 month ago.

Hello again, didn't hear back from you...
Do you still require assistance on the issue?
Waiting for your reply.