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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I am trying to use the Scan function. Printer works fine but

Customer Question

I am trying to use the Scan function. Printer works fine but if I try to scan I get a message telling me I must first install the software. We installed from the disc that came with the printer. I don't find Scan in the apps section ofc the install disc, only FAX
JA: What is the machine's exact make and model? And can you guesstimate how old it is?
Customer: WF-3720
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC Windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: This is th first time I have tried to use the scan feature
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: Used the controls on the printer. I don't find anything to begin a FAX in the program files
Submitted: 1 month ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 month ago.

Hi,
I'm sorry about the issue. Is the printer connected to the computer with a USB cable? Or is the connection wireless?

Do you see the EPSON Scan program on your computer? If yes, are you able to scan with that program?
Please reply at the box below. Thank you,