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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My printer will not scan, Canon Mg 6620, PC, Do not know,

Customer Question

My printer will not scan
JA: What is the machine's exact make and model? And can you guesstimate how old it is?
Customer: Canon Mg 6620
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: Do not know, first time in months I am trying to scan
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 month ago.

Hi,
I'm sorry about the issue. Is printing currently working fine?

What's the error or message when scanning?

When was the last time you were able to scan?
Please reply at the box below. Thank you,

Expert:  Viet - Printer Tech replied 1 month ago.

Is the printer connected to the computer with a USB cable? Or is the connection wireless?

Expert:  Viet - Printer Tech replied 1 month ago.

It looks like you are not there. We can schedule another time.

Expert:  Viet - Printer Tech replied 1 month ago.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,