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In April you got my Canon Pixma mg6200 up and running. Now
In April you got my Canon Pixma mg6200 up and running. Now the scanner will not work saying that "No scanners were detected and Mp Navigator Ex may not be installed correctly. the scanner/printer is h… read more
Richard
Richard
IT Manager
IT Manager, Consultant
14,700 satisfied customers
I have a PIXMA MX882 and an iMac with MacOS 10.13.4. I can
I have a PIXMA MX882 and an iMac with MacOS 10.13.4. I can print to it just fine, but I've lost the capability to scan and either save it to my Mac or a USB Flash drive or a SD card. I was able to sca… read more
VanMagnus Systems
VanMagnus Systems
Professor
Vocational, Technical or Trade Scho
2,202 satisfied customers
Bought a new computer running windows 10 and cannot scan
Bought a new computer running windows 10 and cannot scan from MP navigator ex … read more
Michelle
Michelle
Manager operations
Bachelor's Degree
2,581 satisfied customers
Cannot invoke navigator, cannot invoke navigator EX, PC
cannot invoke navigator JA: What's the make/model number of your printer? How old is it? Customer: cannot invoke navigator EX JA: What kind of computer are you printing from (Mac or PC)? What Operatin… read more
Dustin
Dustin
Support Technician
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I have an MP600 printer scanner, the printer is working fine
the printer is working fine but when I try to scan it comes up with no driver about 8 years old … read more
Dustin
Dustin
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I have a canon mp560 series printer and a hp laptop with
I have a canon mp560 series printer and a hp laptop with windows 10. I can scan with the cannon mp navigator, but cannot use the OCR function. I get a "cannot start the application" message when I sca… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
Canon MX882 wireless Win 7 64 Cannot scan without getting
Canon MX882 wireless Win 7 64 Cannot scan without getting this error: "MP Navigator EX corresponding to the printer you intend to use, may not be installed correctly Reinstall MP Navigator EX, and the… read more
Michael T
Michael T
1,603 satisfied customers
I have checked troubleshoot. The notation is that the driver
I have checked troubleshoot. The notation is that the driver for my MX 310 is not installed. Cannot find it on line. How do I get a driver re-installed? Scanning previously worked!!… read more
Michael T
Michael T
1,603 satisfied customers
I just installed Mountain Lion OS X 10.8.1 and my Canon Pixma
I just installed Mountain Lion OS X 10.8.1 and my Canon Pixma 860 malfunctions when I try to scan a document and send it to my Mac Pro computer. It was work fine before the OS X 10.8.1 installation. I… read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
My HP Pavilion dv7-6163us Entertainment PC that I bought 3
My HP Pavilion dv7-6163us Entertainment PC that I bought 3 months ago from Staples won't accept a simple scan from my CANON MX870 Printer: the message "MP Navigator is not installed correctly: please … read more
Bernie
Bernie
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Bachelor's Degree
1,997 satisfied customers
Hi, the set up for my mp490 printer is in arabic. How do I
Hi, the set up for my mp490 printer is in arabic. How do I change it to English so I know I am selecting the correct options?… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
Hi, I was wondering if you could please help me with following
Hi, I was wondering if you could please help me with following problem I am having with Canon Pixma MP990 printer. It is on Wifi wireless network . I have Windows 7 Home premium 64 bit and can actuall… read more
Michael Hannigan
Michael Hannigan
Bachelor's Program
4,101 satisfied customers
Dear Cannon Tech, I have a Cannon Pixma MP220, all in one photo
Dear Cannon Tech, I have a Cannon Pixma MP220, all in one photo printer. On my lap top dying I connected the Cannon to a newer pc and found the cd I got with the printer was corrupt. My computer shop … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
I have a Canon Pixma MX870. Everything works on this all-in-one
I have a Canon Pixma MX870. Everything works on this all-in-one printer except the scanning to file function. I installed the Canon softward, MP Navigator EX 3.1, and when I double click the icon to s… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor's Degree
3,100 satisfied customers
Hello; My Canon MP160 printer/scanner is repeatedly failing
Hello; My Canon MP160 printer/scanner is repeatedly failing at scanning images. The re-calibration gets stalled. Pls. advise. Thank-you, Deanna Spence… read more
Mary
Mary
Digital Printing Consultant
Master's Degree
221 satisfied customers
I recently purchased a PIXMA MP490 pronter and loaded the softwea
I recently purchased a PIXMA MP490 pronter and loaded the softwear on to my computer. I am using Windows Vista Home Premium, Service Pack 2. Printing and copying functions work well but I am having a … read more
Bob
Bob
Vocational, Technical or Trade Scho
102 satisfied customers
I no longer can Scan with my Canon MP490. I can print. When
I no longer can Scan with my Canon MP490. I can print. When I attempt to scan, I get the following error code: Cannot start MP Navigato EX. Check the following points. There are four. MP Navigator is … read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
5,481 satisfied customers
I have a Pixma MP210 printer using an MP Navigator EX program
I have a Pixma MP210 printer using an MP Navigator EX program on an iMac which has had snow leopard recently installed as software on our computer. The printer works fine , including the copier, but i… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
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Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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