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Paper placement, wf-2760, MS Version !0, I am just

Customer Question
Paper placement Technician's Assistant:...

Paper placement

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

Wf-2760

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

MS Version !0

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I am just setting-up my remolded unit.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

The power is on

Submitted: 11 months ago.Category: Printers
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Answered in 3 minutes by:
9/9/2017
Technician: Kris R, Computer Hardware Engineer replied 11 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

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Technician: Kris R, Computer Hardware Engineer replied 11 months ago

Ok - can you unplug the printer from the power supply while the printer is on and hold in the power button on it for 30 seconds.
Let me know done
Regards
Kris

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