How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

Paper placement, wf-2760, MS Version !0, I am just

Customer Question

paper placement
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: wf-2760
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: MS Version !0
JA: How long has this been an issue? What happened right before this popped up?
Customer: I am just setting-up my remolded unit.
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: The power is on
Submitted: 1 month ago.
Category: Printers
Expert:  Kris R replied 1 month ago.

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Expert:  Kris R replied 1 month ago.

Ok - can you unplug the printer from the power supply while the printer is on and hold in the power button on it for 30 seconds.
Let me know done
Regards
Kris