How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kris R Your Own Question
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 2840
Experience:  IT Manager at Wood Group PSN
94743361
Type Your Printers Question Here...
Kris R is online now
A new question is answered every 9 seconds

I just purchased a new printer from our local Best Buy store

Customer Question

Hi Pearl - I just purchased a new printer from our local Best Buy store and have got it plugged in, ink cartridges installed and it is now saying
JA: What is the exact make and model of your printer? And what kind of cartridges are you using?
Customer: There is a problem with the print head, Oxc19a0015
JA: How long has this been going on? What troubleshooting have you tried?
Customer: as soon as i put the ink cartridges, first thing. I have turned it on and off and still came up
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: i don't believe so
Submitted: 1 month ago.
Category: Printers
Expert:  Kris R replied 1 month ago.

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Expert:  Kris R replied 1 month ago.

Ok - can you unplug the printer from the power supply while the printer is on and hold in the power button on it for 30 seconds.
Let me know done
Regards
Kris

Customer: replied 1 month ago.
It is currently printing alignment page so I believe that worked, unplugging it
Expert:  Kris R replied 1 month ago.

OK - great. Connect it back up and your issue should be resolved.

Note: Can you please rate me at the top so I am credited with my time, 5/5 gives me most credit and would be much appreciated. Thanks.