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I replaced 4 ink cartridges but printer won't print. Brother…

Customer Question
I replaced 4 ink...

I replaced 4 ink cartridges but printer won't print.

Technician's Assistant: What is the exact make and model of your printer? And what kind of cartridges are you using?

Brother MFC-J485DW

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Mac, Sierra

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Worked 2 days ago, then needed ink.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I tried to turn it off and on, and got a busy message.

Submitted: 11 months ago.Category: Printers
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Answered in 3 minutes by:
9/9/2017
Technician: Tech Ben, Information Systems Manager replied 11 months ago
Tech Ben
Tech Ben, Information Systems Manager
Category: Printers
Satisfied Customers: 262
Experience: 15+ years of experience as an Information Systems Manager; responsible for overseeing computer and network systems, installation and maintenance, troubleshooting hardware and software issues, etc.
Verified

Thanks for choosing Just Answer.

We are sorry to hear about your experience. I'm Kumar and I'll assist you today.

Can you please when was the last time you printed something on this printer? Was it left idle for somedays by any chance ?

Thanks,

Kumar

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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