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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My husband got a new phone and we can't seem to get the

Customer Question

My husband got a new phone and we can't seem to get the device added to it. It's currently on my phone (we both have androids).
JA: How old is the phone?
Customer: new Samsung galaxy 7
JA: How long has this been going on? What troubleshooting have you tried?
Customer: first time we tried to load it to his phone, it's new
JA: Anything else you want the Security Expert to know before I connect you?
Customer: We scanned the code and it says it is loaded, but nothing.
Submitted: 1 month ago.
Category: Printers
Expert:  P. Kumar replied 1 month ago.

Thanks for choosing Just Answer.

I'm Kumar and I'll assist you today.

Can you please elaborate the concern and share us more details about the issue you are facing?