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Syseng
Syseng, Engineer
Category: Printers
Satisfied Customers: 6681
Experience:  Microsoft Certified with over 17 years experience in system integration and development
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Trying to print my contact list with email addresses, but

Customer Question

trying to print my contact list with email addresses, but can't get to the screen that show the option of memo to print
JA: What's the make/model number of your printer? How old is it?
Customer: MG5520
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc
JA: How long has this been an issue? What happened right before this popped up?
Customer: just trying it yesterday
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Printers
Expert:  Bryan replied 1 month ago.

Hi, my name is ***** ***** I'll be assisting you today.

Do you access your emails/contacts using an email program, e.g. Outlook, or using a browser, e.g. Internet Explorer?

Customer: replied 1 month ago.
outlook
Customer: replied 1 month ago.
no thanks
Expert:  Bryan replied 1 month ago.

You may ignore the automated remote assistance offer shown on this page; it's sent by our site and not by me.

OK. Please select your contacts folders in Outlook first, and then click on the File tab at the top > Print. Are you able to print out the contacts this way?

Customer: replied 1 month ago.
no have to go to setting and then to my contacts
Expert:  Bryan replied 1 month ago.

Why do you have to go to settings? Are you sure you are using the Microsoft Outlook desktop program?

Customer: replied 1 month ago.
can get to my contacts but can't print from there
Expert:  Bryan replied 1 month ago.

OK. Please ignore the paid remote offer; can we go ahead with a free remote session instead so I can check this now?

Customer: replied 1 month ago.
Expert:  Bryan replied 1 month ago.

Open up the following link on your computer:

https://www.fastsupport.com/454055429
Follow the on-screen prompts to open/run the remote file, and click Yes when prompted to allow the remote connection. We will then be connected.

Expert:  Bryan replied 1 month ago.

Connected now.

Expert:  Bryan replied 1 month ago.

You are not letting me use the cursor in the remote session. Opting out now.

Expert:  Syseng replied 1 month ago.

Hello,

My name is David.

What version of Microsoft Office are you using?

Customer: replied 1 month ago.
Windows 10
Customer: replied 1 month ago.
No thanks
Expert:  Syseng replied 1 month ago.

Please disregard the messages offering remote assistance - those are automated by the Just Answer system.

Expert:  Syseng replied 1 month ago.

Please click the link below to view the Microsoft Outlook picture and let me know if that is what you version of Outlook looks like:

click here

Expert:  Syseng replied 1 month ago.

Hello,

Do you need further assistance?