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Trying to print my contact list with email addresses, but…

Customer Question
Trying to print my...

Trying to print my contact list with email addresses, but can't get to the screen that show the option of memo to print

Technician's Assistant: What's the make/model number of your printer? How old is it?

MG5520

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Pc

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Just trying it yesterday

Submitted: 1 year ago.Category: Printers
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Answered in 1 minute by:
9/9/2017
Technician: Bryan, Computer Support Specialist replied 1 year ago
Bryan
Bryan, Computer Support Specialist
Category: Printers
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hi, my name is ***** ***** I'll be assisting you today.

Do you access your emails/contacts using an email program, e.g. Outlook, or using a browser, e.g. Internet Explorer?

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Customer reply replied 1 year ago
outlook
Customer reply replied 1 year ago
no thanks
Technician: Bryan, Computer Support Specialist replied 1 year ago

You may ignore the automated remote assistance offer shown on this page; it's sent by our site and not by me.

OK. Please select your contacts folders in Outlook first, and then click on the File tab at the top > Print. Are you able to print out the contacts this way?

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Customer reply replied 1 year ago
no have to go to setting and then to my contacts
Technician: Bryan, Computer Support Specialist replied 1 year ago

Why do you have to go to settings? Are you sure you are using the Microsoft Outlook desktop program?

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Customer reply replied 1 year ago
can get to my contacts but can't print from there
Technician: Bryan, Computer Support Specialist replied 1 year ago

OK. Please ignore the paid remote offer; can we go ahead with a free remote session instead so I can check this now?

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Technician: Bryan, Computer Support Specialist replied 1 year ago

Open up the following link on your computer:

https://www.fastsupport.com/454055429
Follow the on-screen prompts to open/run the remote file, and click Yes when prompted to allow the remote connection. We will then be connected.

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Technician: Bryan, Computer Support Specialist replied 1 year ago

Connected now.

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Technician: Bryan, Computer Support Specialist replied 1 year ago

You are not letting me use the cursor in the remote session. Opting out now.

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Technician: Syseng, Engineer replied 1 year ago
Syseng
Syseng, Engineer
Category: Printers
Satisfied Customers: 8,065
Experience: Microsoft Certified with over 17 years experience in system integration and development
Verified

Hello,

My name is David.

What version of Microsoft Office are you using?

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Customer reply replied 1 year ago
Windows 10
Customer reply replied 1 year ago
No thanks
Technician: Syseng, Engineer replied 1 year ago

Please disregard the messages offering remote assistance - those are automated by the Just Answer system.

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Technician: Syseng, Engineer replied 1 year ago

Please click the link below to view the Microsoft Outlook picture and let me know if that is what you version of Outlook looks like:

click here

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Technician: Syseng, Engineer replied 1 year ago

Hello,

Do you need further assistance?

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Syseng
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Syseng, Engineer
Category: Printers
Satisfied Customers: 8,065
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