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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a new epson stylus Photo R220 that has been printing

Customer Question

I have a new epson stylus Photo R220 that has been printing fine. Today the printer stops and a message read 'Filter' failed.
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: Month old. R220
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: MAC OSX
JA: How long has this been an issue? What happened right before this popped up?
Customer: Today. Nothing happened
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: I am not very technologically literate.
Submitted: 1 month ago.
Category: Printers
Expert:  P. Kumar replied 1 month ago.

Thanks for choosing Just Answer.

We are sorry to hear about your experience. I'm Kumar and I'll assist you today.

Can you please let me know if you tried to reset the printing options?

Thanks,

Kumar

Customer: replied 1 month ago.
Probably not
Customer: replied 1 month ago.
I'd like to see if you can help me without the extra fee
Expert:  P. Kumar replied 1 month ago.

Thanks for reverting.

Please click on the below link to understand how to reset the printing system. In case you find any difficulties, please do revert.

http://support.en.kodak.com/app/answers/detail/a_id/49527/~/error%3A-filter-failed-message%3A-printing-with-mac-10.10.x/selected/true

Thanks,

Kumar

Expert:  P. Kumar replied 1 month ago.

Please let me know if we were able to assist you or if you need further assistance. Please do share your rating and hit submit so that I can be credited for my assistance.

Thanks,

Kumar

Expert:  P. Kumar replied 1 month ago.

Please let me know if we were able to assist you or if you need any further assistance.

Thanks,

Kumar