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I have a new epson stylus Photo R220 that has been printing…

Customer Question
I have a new...

I have a new epson stylus Photo R220 that has been printing fine. Today the printer stops and a message read 'Filter' failed.

Technician's Assistant: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?

Month old. R220

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

MAC OSX

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Today. Nothing happened

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I am not very technologically literate.

Submitted: 11 months ago.Category: Printers
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Answered in 2 minutes by:
9/9/2017
Technician: Tech Ben, Information Systems Manager replied 11 months ago
Tech Ben
Tech Ben, Information Systems Manager
Category: Printers
Satisfied Customers: 262
Experience: 15+ years of experience as an Information Systems Manager; responsible for overseeing computer and network systems, installation and maintenance, troubleshooting hardware and software issues, etc.
Verified

Thanks for choosing Just Answer.

We are sorry to hear about your experience. I'm Kumar and I'll assist you today.

Can you please let me know if you tried to reset the printing options?

Thanks,

Kumar

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Customer reply replied 11 months ago
Probably not
Customer reply replied 11 months ago
I'd like to see if you can help me without the extra fee
Technician: Tech Ben, Information Systems Manager replied 11 months ago

Thanks for reverting.

Please click on the below link to understand how to reset the printing system. In case you find any difficulties, please do revert.

http://support.en.kodak.com/app/answers/detail/a_id/49527/~/error%3A-filter-failed-message%3A-printing-with-mac-10.10.x/selected/true

Thanks,

Kumar

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Technician: Tech Ben, Information Systems Manager replied 11 months ago

Please let me know if we were able to assist you or if you need further assistance. Please do share your rating and hit submit so that I can be credited for my assistance.

Thanks,

Kumar

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Technician: Tech Ben, Information Systems Manager replied 11 months ago

Please let me know if we were able to assist you or if you need any further assistance.

Thanks,

Kumar

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