Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

How do we scan on our Canon PIXMA MP495? Do you have

Customer Question
How do we scan...

How do we scan on our Canon PIXMA MP495? Do you have instructions for us? Thanks,

Technician's Assistant: What is the machine's exact make and model? And can you guesstimate how old it is?

Multi function printer K10356. Is that what you need or can I find that information on the printer?

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC Dell Windows 10.

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

We haven't used the scan function before and can't find the instructions.

Submitted: 11 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 5 minutes by:
9/9/2017
Technician: John Lohr, Computer Hardware Engineer replied 11 months ago
John Lohr
John Lohr, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 796
Verified

Hello thank you for using JustAnswer. My name is ***** ***** I will be happy to help you.

Do you have the printer software installed?

Ask Your Own Printers Question
Customer reply replied 11 months ago
No
Technician: John Lohr, Computer Hardware Engineer replied 11 months ago

Please begin by installing this:

http://pdisp01.c-wss.com/gdl/WWUFORedirectTarget.do?id=MDEwMDAwMjkwOTAz&cmp=ABR&lang=EN

Then let me know when that is done so we can continue

Ask Your Own Printers Question
Customer reply replied 11 months ago
we are going to install the printer software ourselves.
Technician: John Lohr, Computer Hardware Engineer replied 11 months ago

I sent you the link to install the software, did you get it?

Ask Your Own Printers Question
Technician: John Lohr, Computer Hardware Engineer replied 11 months ago

Is it now installed?

Ask Your Own Printers Question
Technician: John Lohr, Computer Hardware Engineer replied 11 months ago

Did the installation of the software allow you to use the scanner?

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
Can this printer operate by WiFi connect please? Canon iP100
Since I established a USB port to share several compoents ( 4 altogether ) … read more
Sudipto
Sudipto
Engineer
High School or GED
1,172 satisfied customers
I have a new computer. I can't find info about how to
I have a new computer. I can't find info about how to download the dashboard so I can scan a document. Canon MG3022 … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have a Canon MX7600 printer. I hooked it up to a computer
I have a Canon MX7600 printer. I hooked it up to a computer I recently bought, a DELL Inspiron Desktop 3000. I can't find the programming disc that came with the printer, and the BestBuy Geek Squad sa… read more
Josh
Josh
It Support Specialist
Associate Degree
5,160 satisfied customers
How do I scan a multi page document as one document on a
How do I scan a multi page document as one document on a Canon Pixme 420 printer? … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
I just moved here and there was a Canon MX410 multi printer
I just moved here and there was a Canon MX410 multi printer available. How to I connect it to my computer? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,160 satisfied customers
I bought a new laptop and need to install my wireless MG5522
I bought a new laptop and need to install my wireless MG5522 printer, I can't find the disk to do so. Can I install without the disk? … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have a canon mp495 printer but need the software to run
i have a canon mp495 printer but need the software to run it … read more
Bob James
Bob James
IT Support Specialist
Network Support Certificate
103 satisfied customers
I want to be able to scan from my ip110 but I can't figure
Hi...I want to be able to scan from my ip110 but I can't figure it out :( … read more
MrComputer2010
MrComputer2010
Bachelor's Degree
249 satisfied customers
Canon Pixma 3500 series. Had a new computer installed with
Canon Pixma 3500 series. Had a new computer installed with Windows 10 and scan function does not now seem to be functioning. … read more
Satchi
Satchi
Bachelor\u0027s Degree
2,103 satisfied customers
I have an MP495 which is adequate of my limited printing
I have an MP495 which is adequate for most of my limited printing needs and it works just fine hard-wired to my desktop. However, I also have a laptop running windows 10 but I can't seem to figure how… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
My Pixma MP495 will not carry out the scanning function any
My Pixma MP495 will not carry out the scanning function any more. Is this fixable or is it the end of the line?… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I have a Pixma Canon MP495 - it was working perfectly fine
I have a Pixma Canon MP495 - it was working perfectly fine on our wireless network at home. But then we had a blip with our network (BT Infinity) that is now resolved - and now when I try to print I c… read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
I have purchased a canon PIXMA MG5320, the printer is great
I have purchased a canon PIXMA MG5320, the printer is great but I can't scan. Thanks, Ellen… read more
boxfrederick
boxfrederick
Free lance software developer
Bachelor\u0027s Degree
684 satisfied customers
I am trying to scan with my Canon MP499 in wireless mode.
I am trying to scan with my Canon MP499 in wireless mode. It works fine as a printer in wireless mode so obviously it is connected to my wireless network. But when I try to scan it throws up error cod… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
My architect and I are not very tech savvy. I am working in
My architect and I are not very tech savvy. I am working in Mexico, and he really needs to scan some drawings to send to me. He has a Canon PIXMA MX860 multi-function printer. When I was back in the S… read more
Ridgerunnerras
Ridgerunnerras
Technical Support Engineer
Associate Degree
Hi, Im a tech. challenged pensioner. Purchased mp495 printer
Hi, I'm a tech. challenged pensioner. Purchased mp495 printer and part connected nearly 2 mths ago.late night , kept going around in loop and had to sign out. My husband has been very ill since, so i … read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I am trying to set up my sons old Canon PIXMA MP530 Al
I am trying to set up my son's old Canon PIXMA MP530 All-in-One printer to my husband's IMAC and my Apple Laptop. I plugged it into the electrical source, the green light is on "Copy", but, I can't re… read more
Mary
Mary
Digital Printing Consultant
Master\u0027s Degree
248 satisfied customers
I have a Pixma 870 all-in-one. I am scanning photos to a thumb
I have a Pixma 870 all-in-one. I am scanning photos to a thumb drive using the printer's controls alone (no external programs using the PC). Scanning individual photos works fine. I want to scan sever… read more
Mary
Mary
Digital Printing Consultant
Master\u0027s Degree
248 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x