Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

We are trying to shut off eprint from a printer, can you…

Customer Question
We are trying to...

We are trying to shut off eprint from a printer, can you tell us how to do it?

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

HP Photosmart 5510

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Just today. Were given a used printer with e print already set up.

Submitted: 1 year ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 5 minutes by:
9/9/2017
Technician: Sjena1982, Engineer replied 1 year ago
Sjena1982
Sjena1982, Engineer
Category: Printers
Satisfied Customers: 2,684
Experience: B.Tech
Verified

Hi ,

Please follow the steps below

Thanks

Satchi

  1. On your printer control panel, touch or press the HP ePrint icon or button, and then touch or press Settings.

    If your printer control panel does not have an icon or button, navigate to Web Services Setup, Network Setup, or Wireless Settings to open the Web Services menu, depending on your printer model.

  2. Select Turn Off, Disable, or Remove, depending on your printer model.

  3. Follow the on-screen instructions to turn off Web Services.

Ask Your Own Printers Question
Customer reply replied 1 year ago
Is there an additional charge for you to connect to our device and fix it?
Customer reply replied 1 year ago
Need more information
Technician: Sjena1982, Engineer replied 1 year ago

Sorry I am running out of ideas now ..I will opt out and let other experts to help you more

Ask Your Own Printers Question
Technician: Tech Ben, Information Systems Manager replied 1 year ago
Tech Ben
Tech Ben, Information Systems Manager
Category: Printers
Satisfied Customers: 262
Experience: 15+ years of experience as an Information Systems Manager; responsible for overseeing computer and network systems, installation and maintenance, troubleshooting hardware and software issues, etc.
Verified

Thanks for choosing Just Answer.

I'm Kumar and I'll assist you today.

Regarding HP ePrint, can you please confirm if you see an LCD or a Touch screen on the printer?

Thanks,

Kumar

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
HP)fficeJet 6958. Ipad and Iphones had been working but will
Ipad and Iphones had been working but will not connect "no air print printers found" was the message. ATTT says wireless is ok-TVs work, etc. … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
73 satisfied customers
I put in new ink cartridges yesterday in the printer and
I put in new ink cartridges yesterday in the printer and nothing will print or copy. The paper is blank. … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
5510 printer with message of ink carriage jam. I have viewed
5510 printer with message of ink carriage jam. I have viewed the hp video and checked all with still same message. I can manually move carriage and if left at left will move over to right but will not… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Not printing black, HP Photosmart 5510 all in one, 6 years
I simply replaced all my cartridges as ink was lower. I have tried cleaning the printhead using the printers own process but I have not tried to dismantle the printer in any way … read more
cvd4311
cvd4311
Computer Analyst
Bachelor's Degree
728 satisfied customers
I have an HP Photosmart 5520 printer. I can only print using
I have an HP Photosmart 5520 printer. I can only print using HP ePrint (printer option) under my Devices & Printers heading under my Command Center on my computer. Something has changed, because the w… read more
Josh
Josh
It Support Specialist
Associate Degree
5,163 satisfied customers
I have a Photosmart C309a. It keeps telling me that I am out
I have a Photosmart C309a. It keeps telling me that I am out of paper and to fill main tray. This just started happening It did print 5 of 6 pages and when there was still paper in tray it came up wit… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,549 satisfied customers
I have an HpPhotosmart 5510 which quite suddenly started
I have an HpPhotosmart 5510 which quite suddenly started jamming the paper. After removing the jammed paper, the paper would not feed through into the rollers from the tray … read more
Josh
Josh
It Support Specialist
Associate Degree
5,163 satisfied customers
Every time I try to print from my ipad I have to first turn
Every time I try to print from my ipad I have to first turn the printer off and then back on. Not able to find printer. Printer is HP Photosmart 5510. … read more
Pete
Pete
Engineer
Bachelor's Degree
1,138 satisfied customers
My wireless hp photosmart printer is off line and I cant
my wireless hp photosmart printer is off line and I cant figure out how to get it back on Also I am having a problem getting docs to print Help!!! … read more
Ashik
Ashik
Master's Degree
5,101 satisfied customers
I wish to set up a printer to use with my IPad .idont know
I wish to set up a printer to use with my IPad .idont know anything but how to use my I pad( limited) . I was sold a wireless printer and router by a Dick Smith store and was told my five year old gra… read more
Mike Taylor
Mike Taylor
44 satisfied customers
I have a new printer: HP Photosmart 5520. I set it up yesterday
I have a new printer: HP Photosmart 5520. I set it up yesterday but cannot get it to print anything from my computer. Tried calling 1-XXX-XXX-XXXX but every time I tried the line was busy! Help!… read more
Michelle
Michelle
Manager operations
Bachelor's Degree
1,279 satisfied customers
I have a very good Photosmart C5250 printer. Just got a Galaxy
I have a very good Photosmart C5250 printer. Just got a Galaxy Tab 2 10.1. What is the best way to print documents from the Galaxy on the Photosmart?… read more
Michael Hannigan
Michael Hannigan
Bachelor's Program
239 satisfied customers
Photosmart 5510 all in one will not print from my iPad ,working
Photosmart 5510 all in one will not print from my iPad ,working ok yesterday .has a ? On front of screen ,what is the problem please.!!… read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
-In=One seriesI am trying to set up my new printer #5510-e
-In=One seriesI am trying to set up my new printer #5510-e all-in-one series. All I can get are instructions get me to the wireless and I am trying to get to ePrint since I don't have a wireless compu… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
I have just brought a hp photosmart 5510 for my apple i
I have just brought a hp photosmart 5510 for my apple i pad...I think it registered it...but nothing prints...a nightmare… read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
I have tried everything step by step from the printer manual
I have tried everything step by step from the printer manual and still unable to print. Don't know where to go from here.… read more
boxfrederick
boxfrederick
Free lance software developer
Bachelor's Degree
684 satisfied customers
Installed Photosmart 5510, with wired connection USB to computer.
Installed Photosmart 5510, with wired connection USB to computer. Wireless lighton display is blinking rapidly and I can't find a way to reset fdrom the wireless position to the ePrint wired position.… read more
Bernie
Bernie
Printer Technician
Bachelor's Degree
1,997 satisfied customers
my NEW photosmart 5510 does not print pictures. It will print
my NEW photosmart 5510 does not print pictures. It will print email, but not pitures from the "my Pictures" section. I have already talked to tech help at Home DDepot and we have tried several things,… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x