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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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We are trying to shut off eprint from a printer, can you

Customer Question

We are trying to shut off eprint from a printer, can you tell us how to do it?
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: HP Photosmart 5510
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just today. Were given a used printer with e print already set up.
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Printers
Expert:  Sjena1982 replied 1 month ago.

Hi ,

Please follow the steps below



  1. On your printer control panel, touch or press the HP ePrint icon or button, and then touch or press Settings.

    If your printer control panel does not have an icon or button, navigate to Web Services Setup, Network Setup, or Wireless Settings to open the Web Services menu, depending on your printer model.

  2. Select Turn Off, Disable, or Remove, depending on your printer model.

  3. Follow the on-screen instructions to turn off Web Services.

Customer: replied 1 month ago.
Is there an additional charge for you to connect to our device and fix it?
Customer: replied 1 month ago.
Need more information
Expert:  Sjena1982 replied 1 month ago.

Sorry I am running out of ideas now ..I will opt out and let other experts to help you more

Expert:  P. Kumar replied 1 month ago.

Thanks for choosing Just Answer.

I'm Kumar and I'll assist you today.

Regarding HP ePrint, can you please confirm if you see an LCD or a Touch screen on the printer?