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When I hit print button on computer, it won't print but

Customer Question
When I hit print...

When I hit print button on computer, it won't print but sends it to save.

Technician's Assistant: What's the make/model number of your printer? How old is it?

Epson WF-2650.

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC. Windows 10

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

It is a new HP all-in-one and it has been doing this since set-up.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I guess not, I just want to be able to print.

Submitted: 11 months ago.Category: Printers
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Answered in 5 minutes by:
9/9/2017
Technician: Eric, Technician replied 11 months ago
Eric
Eric, Technician
Category: Printers
Satisfied Customers: 5,221
Experience: I am an Android App Developer with a strong knowledge of Personal Electronic Devices.
Verified

Hey there! my name is ***** ***** I will be assisting you today. I will do all I can to provide you with excellent service and answer your questions as quickly as possible. While I take a moment to read over your question, please read the following:

  • The offers you see for Remote Assistance or Phone Calls are not me recommending them, it is this website. I am more than happy to accept a request for one if you wish, but you do not have to.
  • Please keep this browser open, so that we do not lose contact. If you close it, open your email to find links back to this question.
  • I will continue helping you until your question is 100% answered, please ask as many follow up questions as you want to.
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Technician: Eric, Technician replied 11 months ago

Would you mind if we started a remote support session (no extra charge), so that I can see what is going on and resolve it for you?

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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