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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I'm trying to type Annette asterisk for a cannon printer

Customer Question

I'm trying to type Annette asterisk for a cannon printer passphrase
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: I don't know. It's about 3 years old.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac--version 10.12.6 Sierra
JA: How long has this been an issue? What happened right before this popped up?
Customer: I wanted to see what home network (name) we were using.
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: I'm at the stage to enter the asterisk since other characters have been already added. I just need this one character.
Submitted: 1 month ago.
Category: Printers
Expert:  Kris R replied 1 month ago.

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Expert:  Kris R replied 1 month ago.

Hi

How can I help?

Thanks

Kris

Customer: replied 1 month ago.
I'm trying to get my cannon printer on the network and I'm stuck with the passphrase. I can't type the asterisk to complete the passphrase. How do I do this?
Customer: replied 1 month ago.
No.
Expert:  Kris R replied 1 month ago.

It's not supported, you need to change your wireless password.

Who is your internet provider?