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I have a Samsung laser printer connected on my local

Customer Question
I have a Samsung...

I have a Samsung laser printer connected on my local network. My iMac (2016 vintage) can add the printer and I can print right away. But hours or days later the printer is not accessible as previously connected, but i can delete and then add it again. It's name comes up as "Samsung ML-331x Series (SEC0015997E60F4)(##)" where ## is a number that was 13 the last time I added the printer, and is 75 if I try to add the printer right now.

Technician's Assistant: Has your Samsung done this before? And can you guesstimate how old it is?

It has been maddeningly consistent.

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

2016 vintage iMac - latest iOS.

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Seems like it has always affected this iMac since I bought is last summer.

Submitted: 1 year ago.Category: Printers
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Answered in 2 minutes by:
9/9/2017
Technician: Jason Jones, Technician replied 1 year ago
Jason Jones
Jason Jones, Technician
Category: Printers
Satisfied Customers: 19,778
Experience: 10+ years work experience.
Verified

Hello,
I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

When you add it to your system, is the printer added by it's network host name or by it's IP address?

I will be standing by, looking forward to your response.
Thank you,
Jason

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