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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5081
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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When I try tp print from the computer or copy, it gives me a

Customer Question

When I try tp print from the computer or copy, it gives me a paper out reload message.I've tried reloading different paper, unplugging everything, turn on and off. Is it time for a new printer?
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: oops, sorry abou that Epson XP 410,
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC, windows 7
JA: How long has this been an issue? What happened right before this popped up?
Customer: It just started. I hadn't used it for about a month (vacation).
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: it's about 4 yrs old
Submitted: 6 months ago.
Category: Printers
Expert:  Kris R replied 6 months ago.

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Expert:  Kris R replied 6 months ago.

Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.

Customer: replied 6 months ago.
Hi, thanks, ***** ***** think for $ 23. I'll not go any further with this. Thanks away.
Expert:  Kris R replied 6 months ago.

Are you sure, we offer a fix it or refund it policy.

Customer: replied 6 months ago.
Ya, I'm sure, I'll take the refund. Thanks
Expert:  Kris R replied 6 months ago.

OK no problem