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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a problem with my printer can u help? Cannon MG3500

Customer Question

hello.. i have a problem with my printer can u help?
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: Cannon MG3500 ... 2 years alomst
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC windows
JA: How long has this been an issue? What happened right before this popped up?
Customer: it was off for a while like a month while i was on vacation and i just noticed it now
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: it wont print, scan , copy or do anything although the status is clear all i get is an error printing without a code error thats it
Submitted: 1 month ago.
Category: Printers
Expert:  Sjena1982 replied 1 month ago.

Hi ,

Welcome to Justanswer .

Which OS you are using (Windows 7/10)?

Thanks

Expert:  Sjena1982 replied 1 month ago.

Hi Are you there ?