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I just got a new Canon ImageClass - I loaded the software,

Customer Question
Good evening I just...

Good evening I just got a new Canon ImageClass - I loaded the software, then plugged in the UBS and started the copier. But when I try to connect from my computer a "Canon ImageClass" is not available. There are ImageClass 2000; 3000 etc. So the question is how do I add this printer? Thanks

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

The printer is brand new maybe 2 hours in my house just purchased it is a Canon ImageClass MF632Cdw

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

HP Windows 10 with Intel core 17

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Sorry maybe I am not making sense. I JUST BOUGHT THE PRINTER! As note before so it has never happened before. So how do I get the printer to connect when there is no option to select a Canon Image Class?

Submitted: 11 months ago.Category: Printers
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Answered in 4 minutes by:
9/9/2017
Technician: Sjena1982, Engineer replied 11 months ago
Sjena1982
Sjena1982, Engineer
Category: Printers
Satisfied Customers: 2,682
Experience: B.Tech
Verified

Hi,

Thank you for contacting Justanswer .

It will be better and quick if I can access your computer remotely to

fix the problem ..

for that please follow the below steps

Please open the below link URL in browser

http://www.justanswer.com/remotedesktop/join.aspx?Session=6a2573d3-ee55-496a-9f35-4843ca44fcd9

and then click on I agree button .

After that click on Download link to download file and save/open to

run it .

Thanks
Satchi

Ask Your Own Printers Question
Technician: Sjena1982, Engineer replied 11 months ago

Let me know when you complete the above steps to start remote session .

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