How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

I put new ink in and it first of all that it was not

Customer Question

I put new ink in and it first of all that it was not recongnizing the ink. I took it out and tried it again. It says it recongnizes it now but now when I try to print and it does let me print.....come up with an another screen that show a small picture of a printer and the words (Recipient Settings (1/3).
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: It is only a few months old and it is a Epson XP 830.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: Yesterday. I put in new ink.
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: I don't know of anything else.
Submitted: 1 month ago.
Category: Printers
Expert:  Kris R replied 1 month ago.

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Expert:  Kris R replied 1 month ago.

Ok - can you unplug the printer from the power supply while the printer is on and hold in the power button on it for 30 seconds.
Let me know done

Customer: replied 1 month ago.
I'll try that. Its done. I mean we did what you said to do. What's next? Are you still there Kris or am I just jumping the gun?
Customer: replied 1 month ago.
I have done what you asked,
Expert:  Kris R replied 1 month ago.

Thanks, ***** ***** connect it backup and tell me If it helps?



Customer: replied 1 month ago.
i waited for nearly 50 minutes and there had been no answer or any indication of one coming. I finally figured it out on my own.
It says the first would be free. Under the circumstances, I am not interested in continuing. I will contact my contact my credit card and let them know .
Expert:  Kris R replied 1 month ago.

Did you connect the printer back up?

Customer: replied 1 month ago.
I realized that I had not fixed the wi-fi. After waiting 50 minutes with no answer I started exploring some options and got it fixed. At 8:43 you were first on line. It was 10:02 by the time you came back on that time I had given up and figured it out myself.
Expert:  Kris R replied 1 month ago.

Ok great