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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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We got a HP photo smart all in one 7525 from my mother.

Customer Question

We got a HP photo smart all in one 7525 from my mother. There is two cords with it but we cannot figure out how to connect to a power cord.
JA: What's the make/model number of your printer? How old is it?
Customer: HP 7525
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac and OS
JA: How long has this been an issue? What happened right before this popped up?
Customer: We have never had the printer in use. It came from my mother who is now deceased.
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: There was 2 cords in the box with the printer but I don't know how they connect to the printer
Submitted: 1 month ago.
Category: Printers
Expert:  Kris R replied 1 month ago.

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Expert:  Kris R replied 1 month ago.

Hi,

Does it come with a power transformer?

Thanks

Kris

Customer: replied 1 month ago.
What is a power transformer?
Customer: replied 1 month ago.
it does
Expert:  Kris R replied 1 month ago.

Okay can you follow that cable please and connect it back up on the left.

I can call you and go over if this makes it easier

Customer: replied 1 month ago.
I will later. What is your number?
Expert:  Kris R replied 1 month ago.

Reply back to me on here later and I will give you a call.. Thanks

Kris

Customer: replied 1 month ago.
Kris, I have received help with my printer. I will not need your help. Can I be reimbursed the $33.00 to paypal.?
Thank you,
Glenna
Customer: replied 1 month ago.
Kris I have received help with my printer. Since we have not been able to complete any assistance from you I would like to have my $33.00 refunded to pay pal.
Glenna
Expert:  Kris R replied 1 month ago.

Yes - I have flagged this for a refund.

Thanks

Kris