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Sudipto
Sudipto, Engineer
Category: Printers
Satisfied Customers: 5738
Experience:  DIploma in Computer Hardware
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Brother MFC-5720DW cannot detect LC 203BK black cartridge,

Customer Question

Brother MFC-5720DW cannot detect LC 203BK black cartridge
JA: What's the make/model number of your printer? How old is it?
Customer: It Its 3 months old.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: It has been printing fine since the beginning. Its a Toshiba Satellite laptop.
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just this minute. Printer ran out of black as I was printing flyers.
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: Nope.
Submitted: 1 month ago.
Category: Printers
Expert:  Sudipto replied 1 month ago.

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now and will post back with your reply ASAP

Expert:  Sudipto replied 1 month ago.

Did you replace the ink cartridge with a new one?

Customer: replied 1 month ago.
Customer: replied 1 month ago.
Then I tried another one. Same thing.
Customer: replied 1 month ago.
Any ideas?
Customer: replied 1 month ago.
I don't wish to remotely connect.
Expert:  Sudipto replied 1 month ago.

OK, remove the cartridge and clean the contacts on the printhead with a cotton swab and IP alcohol and then, reseat the cartridge and let me know.

Customer: replied 1 month ago.
Where's the printhead? Cartridge or printer?
Expert:  Sudipto replied 1 month ago.

The printhead is the chamber in which you install the cartridge.

Customer: replied 1 month ago.
I did that and same issue.
Expert:  Sudipto replied 1 month ago.

Do you use genuine Brother ink cartridge?

Customer: replied 1 month ago.
Expert:  Sudipto replied 1 month ago.

OK, do you have the old cartridge?

Customer: replied 1 month ago.
I do
Expert:  Sudipto replied 1 month ago.

Ok, remove the new cartridge and then restart the printer and insert the old cartridge, let me know if the pritner is able to detect the old cartridge and show the empty or replace cartiridge message or not?

Customer: replied 1 month ago.
It cannot
Expert:  Sudipto replied 1 month ago.

Ok, it means the problem with the printhead, lets try to hard reset the printer, unplug the printer for 10 mins. and then, check the result.

Customer: replied 1 month ago.
Okay. same thing.
Customer: replied 1 month ago.
I need to go. I will leave it unplugged over the weekend and hope for the best. Can I get back in touch with you?
Expert:  Sudipto replied 1 month ago.

Ok, no problem just reply me here.

Customer: replied 1 month ago.
Okay, so it was unplugged all weekend. I just cleaned the printheads again. I am getting the same error message to "press in firmly" which I do and no difference.
Customer: replied 1 month ago.
Are you there and available?
Customer: replied 1 month ago.
Hello? Trying to reach you after the weekend.
Customer: replied 1 month ago.
Hello?
Expert:  Sudipto replied 1 month ago.

I could not reply me you as you have opted me out. If you are still facing the same problem then, unfortunately, the problem is with the printhead and in that case, you have to replace the printhead from any repair shop. You are lucky that the printer is only 3 months old, you can get the printer replaced from Brother free of cost as this is a printhead problem. Please let me know if you need any further help or information otherwise, please remember to give a positive rating, as that is the only way I am compensated for my time and effort.