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Syseng
Syseng, Engineer
Category: Printers
Satisfied Customers: 6693
Experience:  Microsoft Certified with over 17 years experience in system integration and development
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My printer is in recovery mode, X2N5003177, PC, windows 10 I

Customer Question

my printer is in recovery mode
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: X2N5003177
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: windows 10 I think
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: the printer was disconnect during the update so thats why there is a problem now
Submitted: 1 month ago.
Category: Printers
Customer: replied 1 month ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer: replied 1 month ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 1 month ago.
I thoughed I would have had an answer right away ???
Expert:  Sudipto replied 1 month ago.

Hi, I'm Sudipto. Welcome to JustAnswer. IPlease let me know the make and model no. of the printer?

Customer: replied 1 month ago.
X2N5003177
Expert:  Sudipto replied 1 month ago.

Make of the printer?

Customer: replied 1 month ago.
WorkForce WF-2760DWF
Customer: replied 1 month ago.
this one ...
Customer: replied 1 month ago.
can you fix this
Expert:  Sudipto replied 1 month ago.

Thanks, ***** ***** see any Pop up window on your computer screen?

Customer: replied 1 month ago.
I interrupted the update by accidentely cut off the power. No pop-up on PC
Customer: replied 1 month ago.
computer doesn't recognize the usb device
Expert:  Sudipto replied 1 month ago.

Do you have tried anything to solve this problem?

Customer: replied 1 month ago.
dont find anything to solve it
Customer: replied 1 month ago.
turned him on and off again ... change usb port etc ...
Expert:  Sudipto replied 1 month ago.

OK, follow the steps below and let me know how it goes for you.

  • A USB cable is required.Connect the printer to the PC using the USB cable.
  • Make sure no other USB devices are connected to the computer during the update process.
  • Do not unplug, power-off or attempt to use the printer during the update process.
  • This update may take up to 15 minutes to complete.
  • Download the firmware from this LINK and run the software.
Customer: replied 1 month ago.
during that update it was interrupted ... now he doesnt find any printer
Expert:  Sudipto replied 1 month ago.

OK, try these steps and run the firmware once more and let me know, if the printer is detected or not?

Customer: replied 1 month ago.
not detected :(
Expert:  Sudipto replied 1 month ago.

Did you downloaded and tried the file from that link?

Customer: replied 1 month ago.
Expert:  Sudipto replied 1 month ago.

Did you restarted the PC?

Customer: replied 1 month ago.
on step 5 he doesn't find any printer anymore
Customer: replied 1 month ago.
I didn't restart the pc
Customer: replied 1 month ago.
I did restart but same problem
Customer: replied 1 month ago.
I am sorry but I Dont think you can fix this ... Will I get my money back ?
Expert:  Robert M. replied 1 month ago.

basically you trashed the firmware on the printer.

your only hope of fixing it is if you can hook it up with a usb cable and re run the firmware update.

BUT

it may not work as updating the firmware requires that the firmware be working well enough to at least start the firmware update.

to be honest my best advice would be to spend half an hour trying to do the update again through a usb cable.

if it wont work, toss the printer in the garbage ( or call epson and see if its under warranty or if you can bully them enough about their own firmware update screwing up the printer to get it replaced)

and buy a new one if epson wont help you.

they go for 60 to 80 bucks. Its not worth repairing it or even spending a lot of time trying to fix it.

You can call epson at

1 (800) 444‑1527
M‑F 6am‑ 8pm PT
S 7am‑ 4pm PT

i hope that is helpful. I try to avoid doing firmware updates unless the device is having issues that the update will fix. Because if it fails you get a large expensive paperweight more often than not.

Expert:  Syseng replied 1 month ago.

Hello,

My name is David.

Do you still need assistance?