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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a cannon MP11DX calculator that is stuck on ME, how

Customer Question

I have a cannon MP11DX calculator that is stuck on ME, how do I get it to release?
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: No it has never done this before and it may be 1 yr or 1 1/2 years old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Dell
JA: How long has this been an issue? What happened right before this popped up?
Customer: I was jus t adding a colm of figures
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: I have always used this type of calculator and I have 2 right now and this is the newer one of the 2, I really like them when they work properly, I have never had this problem before.
Submitted: 1 month ago.
Category: Printers
Expert:  Kris R replied 1 month ago.

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Expert:  Kris R replied 1 month ago.

Hi,Hi
Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.
Thanks
Kris

Customer: replied 1 month ago.
I am ready
Customer: replied 1 month ago.
How would you connect to my calculator, it is not on my computer?
Expert:  Kris R replied 1 month ago.

I can't that's an automated thing. You don't need it.

Expert:  Kris R replied 1 month ago.

Can you press clear 3 times and remove the batteries and re-insert.

Customer: replied 1 month ago.
I pressed clear 3 times and took cover off the back where battery is but I do not know how to et the battery out
Expert:  Kris R replied 1 month ago.

Is there a hard cut off button for the power?

Customer: replied 1 month ago.
no
Customer: replied 1 month ago.
Expert:  Kris R replied 1 month ago.

Please use that and tell me If this helps?

Customer: replied 1 month ago.
I do not want to pay $39
Customer: replied 1 month ago.
I took the battery out and replaced it, but it still does not work
Customer: replied 1 month ago.
are you still with me?
Customer: replied 1 month ago.
How much have you charged my on my debit card ?
Expert:  Kris R replied 1 month ago.

I'm still here. Your charges are whatever you selected the cost to be.

More info can be requested from CS 1(###) ###-####/p>

Customer: replied 1 month ago.
Is there anything else that you can advice me to do? In all th machines I have had before this has never happened, what did I do to cause this?
Expert:  Kris R replied 1 month ago.

Can you give me the serial number please?

Customer: replied 1 month ago.
NO.A2171994
Expert:  Kris R replied 1 month ago.

OK how old is it?