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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Pc 850. Error code 064 on starup, canon pc 850. Error code

Customer Question

pc 850. Error code 064 on starup
JA: Just to clarify, have you double-checked the code? And what is the exact make and model of your machine?
Customer: canon pc 850. Error code 064 when power is tuned on
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: This is a stand alone copier
JA: How long has this been an issue? What happened right before this popped up?
Customer: possible a paper jam
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: no, thanks
Submitted: 1 month ago.
Category: Printers
Expert:  Joel Kalman replied 1 month ago.

Hello. I am pleased to assist you today. My name is ***** ***** I can help you solve your problem.

Expert:  Joel Kalman replied 1 month ago.

Here is the solution to your problem:

Remove the paper from the paper tray. Then remove the toner cartridge. Then reinsert the toner cartridge, reload the paper, and the error code should disappear. This simple fix is supposed to work. Please let me know if it works for you,

Customer: replied 1 month ago.
ok, I did that. now I have gray stripes across the copy paper. Is there something that I can clean?
Customer: replied 1 month ago.
This copier is 20 years old. There is no remote connect.
Expert:  Joel Kalman replied 1 month ago.

There is a roller near the fuser wire that goes across the paper. The fuser wire carries a high voltage and it very hot, so you have to turn off the machine and let it cool down before you attempt to clean the roller.The roller must have accumulated excess toner on one part of its circumference.

Customer: replied 1 month ago.
is that a small rubber roller? It does seem to have a lot of ink on it.
Expert:  Joel Kalman replied 1 month ago.

Yes. If it spans the width of the page, that would be it.