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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Mt printer is connected to my computer by cable but doesn't

Customer Question

Mt printer is connected to my computer by cable but doesn't recognize the computer in scan more. I can print from the
JA: What is the machine's exact make and model? And can you guesstimate how old it is?
Customer: I can order the printer to print and it does so
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac
JA: How long has this been an issue? What happened right before this popped up?
Customer: It's been an issue for weeks, but I didn't deal with it then I didn't need to scan
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: I can(t think of anything, but I'm not tech savvy :(
Submitted: 1 month ago.
Category: Printers
Expert:  PC_Wizzard replied 1 month ago.

Hello and welcome to JustAnswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.

What is your printer model number?

You might need to install your scanner driver again

Customer: replied 1 month ago.
EPSON_XP_820
Expert:  PC_Wizzard replied 1 month ago.

And your Mac version?

Expert:  PC_Wizzard replied 1 month ago.

First, click on the Apple icon in the top left corner of your screen. From there, you can click 'About thisMac'. You'll now see a window in the middle of your screen with information about the Mac you're using.

Expert:  PC_Wizzard replied 1 month ago.

Did you get your Mac version?

Expert:  PC_Wizzard replied 1 month ago.

Here's the link for the drivers

Make sure you select the correct version of your Mac in the Operating System field and then download and install the scanner driver

https://epson.com/Support/Printers/All-In-Ones/XP-Series/Epson-XP-820/s/SPT_C11CD99201?review-filter=macOS+10.12.x#drivers