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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I recently purchased a small computer google works by hp.

Customer Question

I recently purchased a small computer google works by hp. about 2wks ago I bought a hp printer to go with it. both are wireless. I cannot get the printer to print.
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: printer brand new computer about 6 months old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc
JA: How long has this been an issue? What happened right before this popped up?
Customer: it happened when I hooked the printer up last wk
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: nope
Submitted: 1 month ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 month ago.

Hi,
I'm sorry about the issue. Have you tried anything? Is there any error or message?

Are the ink cartridges installed in the printer yet?

Is the printer connected to the computer with a USB cable? Or is the connection wireless?
Please reply at the box below. Thank you,