Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have a pixma battery printer and the the yellow light is…

Customer Question
I have a pixma...

I have a pixma battery printer and the the yellow light is on and when i push it, it does not move the printer head.

Technician's Assistant: Can you guesstimate how old the Pixma is? And has this happened before?

I think it is about 5 years old, but it is not over worked. it has not happened before. Is it just old age?

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Running windows 10

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I use it to travel with. It has not been used for about 8 hours. when I started it up, it did its normal clean thing and the light came on fairly quickly.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

It has not been dropped or anything like that. If it is just old age, thats fine too.

Submitted: 11 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 4 minutes by:
9/7/2017
Technician: Kris R, Computer Hardware Engineer replied 11 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Ask Your Own Printers Question
Technician: Kris R, Computer Hardware Engineer replied 11 months ago

Ok - can you unplug the printer from the power supply while the printer is on and hold in the power button on it for 30 seconds.
Let me know done
Regards
Kris

Ask Your Own Printers Question
Customer reply replied 11 months ago
ok
Technician: Kris R, Computer Hardware Engineer replied 11 months ago

Let me know once you have done this.

Ask Your Own Printers Question
Customer reply replied 11 months ago
it didn't do anything other than turn off.
Technician: Kris R, Computer Hardware Engineer replied 11 months ago

Can you hold in the power button as it says above?

Ask Your Own Printers Question
Customer reply replied 11 months ago
I have done that and answered you 3 times? is there a problem with you not getting my answers? the printer just turned off.
Technician: Kris R, Computer Hardware Engineer replied 11 months ago

Once it turned off, did you press and hold the power button for 30 seconds?

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
Printer heads for Canon 9500 Mk II will not slide over and I
printer heads for Canon 9500 Mk II will not slide over and I am getting a B200 error message … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
My Epson Stylus Pro 3880 seems to have a weak yellow
My Epson Stylus Pro 3880 seems to have a weak yellow channel. On the test print the yellow pattern is unbroken, just weak. and similarly on prints, the yellow is there, just weak. … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
The magenta color is choppy. making anything i print orange
the magenta color is choppy. making anything i print orange very grainy … read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
I have a canon pixma mx860 series printer. after doing a nozzle
I have a canon pixma mx860 series printer. after doing a nozzle check the alarm came on and I got an error code of 6A80 and connot find it in the manual of how to remove it.… read more
Sudipto
Sudipto
Engineer
High School or GED
1,172 satisfied customers
I have a Canon MX340 printer. I cannot get it to print from
I have a Canon MX340 printer. I cannot get it to print from the computer to the printer. I turned on the "On" button and it told me to check my ink as it was low. I put in a new black ink cartridge an… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I have a Brother Printer MFC-J6510DW that is connected as a
I have a Brother Printer MFC-J6510DW that is connected as a local printer. I moved the computer and printer to a new location and when I reconnected the printer it will not print. It receives a connec… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
I have Canon Pro9000mk2 that I havent used for over a year.
I have Canon Pro9000mk2 that I haven't used for over a year. I did one print and yellows look green. I did nozzle check and all seems OK but colors are very light (all cartridges full. When I do the p… read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
1,131 satisfied customers
printer : MP 610 Error message on lcd screen: "printer error
printer : MP 610 Error message on lcd screen: "printer error has occurred.Turn off power,then back on again. If problem persists etc" I disconnected power and usb cable waited and reconnected.still sa… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
my pixma ip100 is printing blank pages and I have bought brand
my pixma ip100 is printing blank pages and I have bought brand new ink cartridges both black and color… read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
1,131 satisfied customers
I have a Canon Pixma and I quit working the other day. The
I have a Canon Pixma and I quit working the other day. The yellow light keeps flashing. Any tips?… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
Epson Stylus NX 300: Turn on printer. Printer Unit moves
Epson Stylus NX 300: Turn on printer. Printer Unit moves back and forth. Machine stops. "Printer Error, See your documentation." What do I do now??… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
I have a Brother MFC410CN printer. Just came back from 3 weeks
I have a Brother MFC410CN printer. Just came back from 3 weeks vacation and the printer delivers a "unable to clean" message that I'm unable to clear, therefore, can't print.… read more
PCDrMiller
PCDrMiller
Bachelor\u0027s Degree
675 satisfied customers
My Cannon i560 printer will not print. It is flashing 5 yellow
My Cannon i560 printer will not print. It is flashing 5 yellow lights, then a green light, then 5 yellow lights, et. I have treid everything listed online. Please advise. Carolee Blumin (XXX) XXX-XXXX… read more
Bernie
Bernie
Printer Technician
Bachelor's Degree
1,997 satisfied customers
Canon Pixma MP830 - the colours are faded the nozzle check
Canon Pixma MP830 - the colours are faded the nozzle check suqre pattern is fine, the pink has a line through it. This was blank on first nozzle check but is now showing. However has a diagonal white … read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
I cannot get any of the yellow function lights to light up
I cannot get any of the yellow function lights to light up on my HP 2400PSC. Any suggestions? [email protected]… read more
spoonz123
spoonz123
Company director/Engineer
City & Guilds 224
1 satisfied customers
I have a Canon PIXMA MP830 printer (SN 5629A0067521). The
I have a Canon PIXMA MP830 printer (SN 5629A0067521). The alarm light is flashing and the window display message is Error Code 6A00. I have tried to print from two Macintosh computers from which I hav… read more
spoonz123
spoonz123
Company director/Engineer
City & Guilds 224
1 satisfied customers
pixma mp830 cant get rid of error message The type of
pixma mp830: can't get rid of error message: "The type of print head is incorrect. Install correct print head." How the heck to you fix this? mark [email protected]… read more
Namzyanzy
Namzyanzy
Bachelor's Degree
368 satisfied customers
I am having trouble with my Pixma ip3500 not reproducing colors.
I am having trouble with my Pixma ip3500 not reproducing colors. I have cleaned the print heads many times and then printed a test pattern. Alignment is fine and sometimes the blue, red and yellow lin… read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x