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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a pixma battery printer and the the yellow light is

Customer Question

I have a pixma battery printer and the the yellow light is on and when i push it, it does not move the printer head.
JA: Can you guesstimate how old the Pixma is? And has this happened before?
Customer: I think it is about 5 years old, but it is not over worked. it has not happened before. Is it just old age?
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: running windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: I use it to travel with. It has not been used for about 8 hours. when I started it up, it did its normal clean thing and the light came on fairly quickly.
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: it has not been dropped or anything like that. If it is just old age, thats fine too.
Submitted: 1 month ago.
Category: Printers
Expert:  Kris R replied 1 month ago.

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Expert:  Kris R replied 1 month ago.

Ok - can you unplug the printer from the power supply while the printer is on and hold in the power button on it for 30 seconds.
Let me know done

Customer: replied 1 month ago.
Expert:  Kris R replied 1 month ago.

Let me know once you have done this.

Customer: replied 1 month ago.
it didn't do anything other than turn off.
Expert:  Kris R replied 1 month ago.

Can you hold in the power button as it says above?

Customer: replied 1 month ago.
I have done that and answered you 3 times? is there a problem with you not getting my answers? the printer just turned off.
Expert:  Kris R replied 1 month ago.

Once it turned off, did you press and hold the power button for 30 seconds?