How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

I received an error code 388, Hp officejet 4630, windows, HP

Customer Question

i received an error code 388
JA: Just to clarify, have you double-checked the code? And what is the exact make and model of your machine?
Customer: Hp officejet 4630
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: windows, HP Pavilion 23
JA: How long has this been an issue? What happened right before this popped up?
Customer: AI was having trouble printing, the spooler was the problem
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: Is there a way to put everything back to the factory defaults
Submitted: 1 month ago.
Category: Printers
Expert:  Kris R replied 1 month ago.

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Expert:  Kris R replied 1 month ago.

Hi
Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.
Thanks
Kris