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My printer does not work, it shows up as a fax machine which…

Customer Question
My printer does not...

My printer does not work, it shows up as a fax machine which I do not have

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

HP10 Deskjet printer

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Has been this way for three weeks have tried to reset to my printer but it will not reset

Submitted: 11 months ago.Category: Printers
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Answered in 3 minutes by:
9/7/2017
Technician: Md. Sadique, Engineer replied 11 months ago
Md. Sadique
Md. Sadique, Engineer
Category: Printers
Satisfied Customers: 3,664
Experience: Electronics engineer with 7+ years of experience in repairing office equipments & printers
Verified

Hi, I'm Sadique. Welcome to JustAnswer. I'm reviewing your question now and will post back with your reply ASAP.

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Technician: Md. Sadique, Engineer replied 11 months ago

How is the printer connected to your computer?

via USB cable

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Electronics engineer with 7+ years of experience in repairing office equipments & printers

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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